Top critical review
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Useful device, but deceptive packaging
on March 31, 2017
I bought this pair to replace my old 5 quart Crock-Pot, which after about 20 years had developed a crack in the ceramic pot. There were no replacement parts for the original available.
So I went for this one, as being slightly larger than my original, had the timer, and the small warmer was included. It arrived in good order and cooked its first meal well. I haven't tried the separate warmer yet, as I tend to use these for sauces at larger gatherings.
I decided to cook a family favorite, split pea and ham soup. I had regularly done this in my old Crock-post, and the recipe I use fitted nicely into that 5-quart device. When I went to fill the Crock-pot with water, I found it would not take as much as the previous one, despite claiming it was one quart larger.
After the soup was done, I measured the cleaned ceramic pot. At just under 5.5 quarts, the pot overflowed. This would be way too much for cooking. When I measured the volume to a reasonable level, about 5 mm (quarter inch) below where the lid would sit, it would only take 4.5 quarts.
Despite having a larger surface area, the pot is significantly shallower. It fits into the dishwasher better than the previous one, but it is lighter and thinner. But the usable volume is just 75% of what is claimed. If you measure the metal base that holds the ceramic pot, its volume is 6.3 quarts, but you can't cook in that: it's not built for that and has a pair of drain-holes.
I am concerned that the manufacturer is deceiving consumers about the volume of this Crock-pot. This isn't amazon or any other retailer, as they take it from the manufacturer. If a regular consumer can measure the volume with a single measuring jog and water, why can't the manufacturer get this right?
Also, this model does NOT have the cord managing attachments on the back that are indicated in the description.