Top critical review
43 people found this helpful
didn't keep up
on August 22, 2012
After a rough start with lots of paper jams in the first couple weeks of using this printer, everything smoothed out and was working great for 8 months or so. I didn't love the flimsiness of the output tray, but print quality was good, speed was acceptable, duplexing worked (although it was slow). I printed a couple hundred pages per week of black and color.
Several weeks ago, yellow ink started printing inconsistently. Multiple cleanings didn't help. I swapped to a new yellow cartridge, which leaked all over the place (inside the printer case, all over my floor, etc.). I returned that cartridge and swapped to a fresh one, which stopped the leak, but the yellow printing was still inconsistent. I started spending more of my time cleaning print heads than actually printing.
I spent a couple hours on the phone with Epson support. Epson support phone lines are terrible quality - I had to almost shout to be heard, and ask the techs to repeat themselves over and over. This did not lend to my relaxation or calm demeanor on those calls.
Eventually, Epson agreed that the printer was broken, and to ship me a warranty swap unit. The unit took over 10 days to come in, during which time the old printer totally stopped working - it would no longer detect any ink in the yellow cartridge, and won't print even black unless it's got ink in all cartridges (this is a stupid design, as far as I'm concerned), so I was without a printer at all for over a week.
This printer ought not be advertised as a business-grade printer - it's clearly not. This is my first Epson in quite a while, and will likely be my last.