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Otterbox's Claim of a One-Year Warranty is Misleading!
on September 24, 2015
I take it back. This case does NOT hold up well at all! It isn't "nearly indestructible" as claimed by Otterbox. Sure it survived a drop to a carpeted floor, but it couldn't survive the stress of repeatedly removing the case from the holster. The crack that developed is obviously a stress crack, which appeared several months after the non-forceful toss to a carpeted floor. When I take the holster off, the crack widens. Maybe I can get someone to take a video of this, but for now, all I have is a picture.
When the screen is hidden, I put the holster on the same way so I can access the volume buttons, so it put one side of the plastic case under constant stress. Even so, it should have held up if Otterbox's claims were true. The stress crack developed before the one-year-warranty was up. When I tried to get Otterbox to stand behind their warranty, they couldn't offer an exact replacement. All my accessories match the original Otterbox because I stupidly believed their claim that the case was nearly indestructible. The cases they offered me were obviously the cases that were left after people had bought all the nice-looking cases. They gave me a choice of a 10% discount (seriously?) or these colors:
PINK/PLUM (DEEP PLUM)
Or you can choose from these Combinations:
LID/BASE PEONY PINK
SILICONE (DEEP TEAL)
SILICONE (GUNMETAL GRAY)
SILICONE (NIGHT BLUE)
I didn't want any of these. Notice that the only two base colors I could choose were black or pink. Black is hard to see at the bottom of a purse and I simply don't like pink. It isn't a true warranty if you can't offer the original colors, a halfway decent replacement or a refund larger than 10%. EPIC FAIL.
My opinion of Otterbox has plummeted and I will certainly be more careful when I deal with them in the future.
I really like the colors of the case I bought. All my accessories match, so despite of my new opinion of Otterbox, I bought another case at full price, which will probably develop stress cracks as well. :(
So I decided I would gouge Otterbox as much as possible for their false claims:
1) They claim their cases are almost indestructible. Bull. Mine developed a stress crack within a year of my purchase.
2) misleading claim of a 1-year warranty. YOU WON'T GET THE SAME CASE. YOU PROBABLY WON'T GET A CASE YOU REMOTELY LIKE. YOU WON'T GET A FULL REFUND OR EVEN A FAIR PARTIAL REFUND. YOU'LL ONLY GET 10%.
So, I paid about $3 shipping and got a solid black case. Guys might like it and maybe I can sell it on craigslist for half the asking price to defray the cost of a replacement.
Before the edit, I wrote this: "This is an awesome, stylish case. I was waiting at a doctor's appointment and a man inquired about it. I was so confident in this product, I put the holster over the face of the phone and tossed it onto the floor. It emerged unscathed. Of course. WARNING: I'm NOT endorsing this sort of treatment, but the case makes your phone very sturdy. I couldn't afford a new iPhone and yet I didn't feel I was taking a risk by tossing it onto the floor. Again: I'm not endorsing this, so if you try this experiment, don't blame me if something goes wrong. :)"