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Beware 3rd party support posing as Kaspersky tech support
on July 24, 2013
I had a Kaspersky 2013 Internet Security Suite that stopped working. I agree with many viewers that trying to access live Kaspersky tech support can be an exercise in futility. However, given the huge number of complaints about Kaspersky tech support, you have to wonder if some reviewers made the same mistake I did, which was googling Kaspersky tech support and ending with a third party tech support firm. I had the unfortunate experience of dealing with a company called Guruaid.com. (phone:1-877-975-0566; they also have other phone numbers). I later found out that they are part of a company called Lester, Inc, headquartered in Connecticut, but with so called tech support from a center in India. Search guruaid.com and you will find a long list of complaints from unhappy and angry individuals who had the misfortune of accidentally contacting them.
My search for Kaspersky tech support gave me the above phone number. I should have known something was phony when there was no delay in reaching a support specialist. I explicitly asked if this was Kaspersky tech support and the guy at the other end said yes. His name was "Babu" and he spent over 45 minutes rummaging around my computer, telling me how bad things were. He also insisted on accessing my email to verify I had made a legitimate purchase of my security suite. I suspect he wanted to find financial information, so he could charge for unrequested services. Most of the time it was BS on how corrupt my files were and I was obviously a victim of a virus. He would have to turn me over to an advanced specialist to deal with the rotten state of my computer. Yes, there would be a small fee of $110 for the service. Or I can have a year of service for $200. I realized there was something rotten here and hung up. As I already indicated, the complaints against guruaid.com are pretty extensive. This is not a company I want any future services from.
I was eventually able to resurrect my security suite without the help of either Kaspersky or guruaid.com. The moral of the story is this: if you need tech support from any software company don't use Google, Yahoo, Ask or Bing to locate them. You could end up with one of the many third party service that just wants your money. Go directly to the software company site. If you feel you are being misled or scammed by a tech support firm, file a complaint with the Federal Trade Commission (FTC.gov)and with the consumer fraud division of the appropriate attorney general. With enough complaints we might get a cease and desist order on misleading tech support marketing practices. I am not a fan of Kaspersky support. A good deal of their negative reviews are probably deserved. I too, will not buy another Kaspersky suite. Unfortunately, there is no Angie's List for independent tech support.