I had bought this fiberbed because it was stated as being " new" and from the picture and description appeared to be of good quality and comfortable. When it arrived it had been rolled and folded and stuffed into a black fabric bag that was ripped. The stuffing was balled up in each square and completely non uniform. It appeared to have been washed and dried incorrectly. Relatively expensive compared to similar fiberbeds I have bought at other retailers, it is very uncomfortable and will have to be replaced. I will never buy from this company again.