Customer Reviews: Toshiba Satellite C855D-S5339 15.6-Inch Laptop (Satin Black Trax)
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on November 8, 2012
I have used this laptop for a few days and so far I like it. The only problem is Windows as it seems that there is Windows 8 and Windows 7 and they can be used interchangeably.

1. Good value.
2. The keyboard, track pad, and the design is very solid.
3. Monitor and picture quality is better than a similar Dell model from a few years ago.
4. Windows 8 is pretty cool with the tiles.
5. You can switch quickly between Windows 7 and 8.
6. Windows Sky Drive is great as it replaces the office.
1. A little slower than I would like it to be.
2. Difficult to get to the accessories and tools in Windows 8. There is definitely learning curve.
3. Speaker is poor but this is expected from a laptop.
4. Toshiba loaded it with too many of its own apps, which are not very useful.
5. Internet Explorer 10 has minor browsing issues when logging in to certain web sit
Overall, I am using this laptop as a desktop replacement and it is pretty sturdy and of good quality. I would recommend it to an average user who wants an affordable laptop with built in quality and portability.

Update: December 22, 2012
I added 2GB of memory and performance seems slightly better (Kingston KTT1066D3S/2G RAM Module 2 GB (1 x 2 GB) DDR3 SDRAM 1066MHz DDR31066/PC38500204pin SoDIMM KTT1066D3S/2G). It was easy to unscrew the back where the memory goes but removing the cover was difficult. Luckily the plastic did not break so the quality seems good. Also, I dropped the laptop when it was closed (from 3 feet on the rug) and it is fine. I installed a couple of additional browsers and I am rarely using Windows 8 interface but it is nice to have it as an option and to get familiar with it. Happy with this laptop after two months of use.
55 comments| 64 people found this helpful. Was this review helpful to you?YesNoReport abuse
Purchased during Black Friday as a Lighting Deal. I knew by the specs it was a 'basic' laptop. I knew immediately I'd be adding memory to this one (which ships with only 2GB of memory - barely enough to open any Windows OS) to make it work for me.

I did a search and found 4GB DDR3 1066MHZ Sodimm-toshib would work wiht this model, and I bought (2) 4GB memory modules, to boost the total memory to 8GB. There are only 2 memory slots, and it's been my experience that when upgrading memory it's best to add two identical pairs.

Adding memory really helped a lot! Browsers (I added Google Chrome and it ships with Explorer 10) opened quickly, and I found no glitchy operations when opening several programs at one time. WiFi speed and processor speed are also factors in overall performance, but memory is the one upgrade that vastly improves a PC's performance and that's cheap and easy to do yourself.

RE: Upgrading Memory
If you don't know how to add memory to a laptop, go to the maker's site and in the Owner's Manual of most there will be a section on how to do it. I've added photos to this product page in hopes of gving you an idea of both what to do, and how easy it is to do so. Don't force parts, and don't touch the contacts that go into the slots - and you should be fine!

The build quality of this laptop is on par with its price. Made in China, most of the fit and finish on the PC feels pretty cheap. It not an overly sturdy build; I noted this while removing the back cover to expose the memory slots. The cover was held in place with one screw and a tad tough to remove. I was actually afraid I might break it while removing it, but managed to get it off without doing so.

Because of potential issues with durability, I wouldn't recommend it for students who transport their laptops frequently from place to place. For those who plan on putting them on a desktop, it should be fine.

The screen is 15.6", which is a good size. Clear, bright, it's probably the best feature of this unit in terms of its quality. It has a webcam at the top of the screen allowing for Skype or other types of video confrencing.

The keyboard is full-size and acceptable to this user. Very little play, and those who tend to have a heavy touch on the keyboard may not like it. Light touch is all it takes and very little noise from clicking keys from this full-size keyboard.

The touchpad is acceptable. It was quite responsive for me, even with the plastic cover that it shipped with, still on it. I tend to add a USB wireless mouse like the Logitech M510 Wireless Mouse to my laptop bag to use instead of the touchpad anyway.

The laptop's finish is slightly bumpy, which assists your ability to hold on to it. The downside of the finish is that it seems to pick up any oily residue like hand lotion very easily. Fingerprints, etc... showed up almost the minute I unboxed it. It's not a particularly attactive body, but it is functional.

The unit itself is of average weight for laptops with this size screen. It will take up more desk space than a Samsung Chromebook (Wi-Fi, 11.6-Inch) for around the same price, but then again the Chromebook has an 11.6" screen and limitations, such as no DVD drive. There are trade-offs at every price point, and if screen size is important to you - getting the most space for your money - this laptop will make you happy.

There's no HDMI port, but the laptop does have a media reader, and USB ports.

Windows 8 will take some getting used to, but you can change the OS to appear more like Windows 7 as you make the transistion. It appears to function fine, and is very 'visual' with click the picture and go versus looking for a program in a list. Some users may be initially frustrated with it unless they are new to computing and don't have previous experiences to cloud their view of Windows 8.

The 6-cell battery charges quickly (less than 45 mintues for a full charge, and it holds its charge for about 2 hours with heavy use.

WiFi connection was obtained during set-up and other than your network's password, nothing is really needed. Works well.

Sound on this laptop is poor, but with headphones it's average. Watching Netflix or YouTube was good for me, after adding memory. Prior to that, the laptop would do it, but it labored and all other programs needed to be turned off.

The AMD processor is not an Intel core processor, meaning this laptop runs hotter and not as fast as say an Intel Core i3 would for a laptop costing about $100 more. This speaks to your budget and needs. For basic computing, this laptop works well, and you can extend its life by using it with something like this: Cooler Master NotePal X2 Laptop Cooling Pad with 140mm Blue LED Fan (R9-NBC-4WAK-GP). Heat and dust destroy PCs... keep that in mind.

Lots of 'Toshiba' bloatware is installed, but that's easy to remove if you find it is mucking with performance.

Be sure to make a Recovery CD before adding anything to your laptop as a safety measure, and consider removing the installed Norton anti-virus and installing my favorite Webroot SecureAnywhere Antivirus 2013- 3 Devices which operates on the 'cloud' versus on your machine. You'll note an immediate performance-speed boost just getting rid of Norton!

Overall, this is not a bad choice for basic computer at the right price - under $300. I, like other reviewers, would not pay more than that for it.

Don't expect the Toshiba Satellite C855D-S5339 laptop to be something you can dropkick to school and still have it work, but if you leave it on your desk and want to Skype with Grandma before watching a movie on Netflix, you can do it.

It's not a 'gaming' or power-user computer, and while you can do things like edit photos and make videos, this one will need the memory upgrade to do it without freezing up the system.

Again, adding memory is a cheap and easy fix to the problem. I highly recommend buying additional memory and installing it yourself. At least 6GB total to keep Windows 8 and you, happy.

Bottom line: If you're looking for a cheap laptop for email, Facebook, Skype, surfing the Internet, word processing, minor gaming, and some minor photo editing, and you won't be carrying it around with you, you may find this laptop a good buy as long as you have added adequate memory instead of remaining with the paultry 2GB which is standard.

UPDATE - 12/9/12
The touchpad started to act up and then stopped working, with less than 1 hour of actual use on this PC. I had done the Windows Update and updated apps, but little else. The System Manager showed no hardware issues as problems, but the touchpad wouldn't do anything, so I had to shut down the PC via CTL+ALT+DEL keys (pressed at the same time). Upon restart the touchpad worked briefly, then again, nothing.

I've started the Return process with Amazon and chose refund over replacement.

My NEW bottom line: Keep shopping, consider spending a smidge more, and skip buying this laptop.

12/11/12 - UPDATE
Wow! Yesterday morning I used Amazon's UPS label, packed the laptop and dropped it off at a local UPS drop-off (Oregon-Nevada depot). This morning received a notificaiton from Amazon that my return had been processed and the complete purchase amount had been credited back to my original form of payment and should appear within 2-3 business days. THAT is service! Once again, Amazon makes it right - and quickly.

While this product wasn't what I was hoping it would be, the Amazon Customer Service team is efficient, easy to use and consistently sells me on their desire to put their customers first. Great job!

UPDATE: 1/24/13

Purchased the HP 2000-2b24NR 15.6" Notebook PC and couldn't be more pleased! The extra cash was money well spent and a huge leap in quality and features over this laptop which is Dollar Store quality by comparison.

UPDATE: 3/8/13

A couple comments regarding the F5 button and how it disables this laptop's touchpad. That was NOT the issue with the laptop I received! I know that trick, and it was more involved than that with the PC I returned.

This Toshiba Satellite had sub-par build quality (felt very cheap) out of the box. The performance wasn't there either. Thus, out of the box a frustration.

Why would you not sent that kind of purchase back?

I LOVE two others that I've purchased since then for about the same money: Lenovo G580 15.6-Inch Laptop (Dark Brown IMR/Metal) and HP 2000-2b24NR 15.6" Notebook PC.

If you don't agree with the review, or don't trust what's in it, go ahead and buy this one. Maybe it'll be right for you, but frankly with so many great laptops at this price point, it's smart to shop around for the right fit, finish and performance that makes you happy.
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88 comments| 34 people found this helpful. Was this review helpful to you?YesNoReport abuse
on November 27, 2012
I purchased this laptop for $240 on Black Friday Week so my review may be bias, since I would have never bought such a low spec'ed laptop otherwise.
1x 2gb Samsung m471b5773dh0-ck0 ram @ ddr3 1600 pc12800 cas 11 ( +empty slot) (the website says its 1066 but the dimm is 1600, the imc however is 1066)
Toshiba mk3275gsx HDD
Windows 8 X64
1. Price: Even at $240, I debated weather or not this was a good deal. It is very low end (with a netbook cpu) and made by Toshiba, which isn't the best company out there but then it was cheaper than a Samsung Chromebook so I decided to purchase it. If this was anything higher (ex $300+), I would not have bought it. There are much better laptops out there made by Asus and Acer.
2. Keyboard: As I am typing on it right now, I can tell you the keyboard straight up sucks. Low (almost none) travel make it fell like typing on a piece of plastic with no feeling at all weather or not I actually pressed the key.
3. Speed: I didn't come in with high expectations about the CPU performence but this APU completely sucks in Graphics as well. As an APU, I expected videos to play much more smoothly but 1080p & 720p videos on youtube are extremely choppy, even after updating to 12.10 drivers. WAY underpowered.
4. Display: The display is beautiful on this laptop; much better than I expected. It gets very bright and quite dim.
5. Touchpad: The touchpad is very unresponsive and at times even cuts out. The sides of the touchpad also get dust stuck in them quite often. The click on the buttons is very loud too, but that may be good thing since it sounds reassuring.
6. Feel. The textures of the laptop are great. However, the plastic is the cheapest that I have ever felt yet.
7. Windows 8: There is a lot to hate about windows 8. My main complaint is the awkward Secure Boot and modified UEFI (hold shift + click resart button in windows 8)(can be changed to legacy csm). It makes it slightly more difficult to install linux. Windows 8 itself is not bad. The Modern UI is a large downgrade from the traditional start menu since it requires larger mouse movements and is harder to navigate. Also, swyping in from the trackpad reveals odd features that a lot of users wouldn't be used to or find useful.
8. Bloatware: There are a lot of Toshiba apps which I keep but others include: 4x 30 day norton apps, office 2010 trial, origin (EA GAMES), and various others. They are not a big hassle to uninstall.
8.5 Other/Uefi: Turns on when lid opens (can be disabled). AMD-V is not in bios so can not be enabled.
9. Conclusion: I would not recommend this laptop to any power user but if you just need it to run simple applications such as Chrome, Office, VLC, then it is OK. Otherwise, do not buy if it is over $240. Select another Make & Model with a faster CPU/APU/GPU. If you do purchase this, however, a ram upgrade would help speed it up a little.
10. Upgrading ram: This is a straight forward process. If you are purchasing ram, be sure to purchase something faster than 1066 and in a set of 2 to get dual-channel. The gpu is slow enough as it is without gddr so the faster the ram the better (do not overspend though). Simply unscrew the screw at the bottom and pull off the cover. Then slide the ram in place at an angle and push downwards. You could also upgrade to an ssd too, if you really wanted to.Patriot Signature DDR3 8 GB (2 x 4 GB) CL11 PC3-12800 (1600MHz) SODIMM Notebook Memory Kit PSD38G1600SK is what I upgraded to, btw

EDIT: As I have learned from another reviewer, simply head into the bios, turn off secure boot, go to advanced, and change uefi to csm. Then you can boot into other operating systems. I have edited my review to reflect that.
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on December 1, 2012
The 15.6 inches laptop is the perfect size I only wish it was a bit more sturdy. It is light and easy to start up but I'm not sure I like Windows 8. Kind of hard to get used to. This laptop is more like a super big cell phone with apps and games. In the end it gets the job done.
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on November 29, 2012
I picked this up during the Amazon Black Friday sale for around $240. The laptop is pretty good, especially now that I have made a few changes. The most important change that I made was removing Windows 8, which I do not like at all. On this laptop with the stock setup, Windows 8 is slow, clunky, and unintuitive.

I installed Windows 7 Ultimate, and now it runs great; however, you have to do more than just change the boot order in the BIOS or press F12 to access the boot menu on startup to install a new OS. You have to disable the UEFI boot option in favor of the CSM option under the advanced settings in the BIOS in order to boot from CD or USB. This is not well documented (there is no documentation or recovery disk supplied with this laptop), and it seems to be confusing enough that this question is asked repeatedly without being answered, even on the Toshiba forums. If you do change to Windows 7, also be prepared to search for the correct wireless drivers, as they are not on the Toshiba website (or weren't yet when I was looking for them). There is also no system driver (the driver that lets you change screen brightness and such by pressing Fn + the F keys at the top of your keyboard) available at this time for anything other than Windows 8, and trying to install the Windows 8 version leads to Windows 7 breaking, and you having to start installing the OS all over.

My only other possible concern is that this laptop is big, really big. The laptop will only fit in the largest compartment of my rather hefty Blackhawk 3 backpack. I didn't really think it would be quite so large based on the dimensions, but that is my fault for not paying better attention to detail.
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on January 4, 2013
I had to return this product due to the extreme slow speed of the processor, which I expected but not to this level. Also, I was extremely disappointed that almost every time I plugged anything in (even a Microsoft Windows Phone 8 handset!!!) it would sometimes freeze the computer or not be recognized. I am fairly computer literate and I know what to look for as far as problems go. I purchased this laptop due to the Lightning Deal I got it with and because I needed something simple. Simple yes, functional, not really. Anyone looking for a decent base laptop, look at the model above this one.
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on December 15, 2012
I bought this lap top for my Mom. This is an entry level lap top. It is slow on the internet, but that is to be expected given the RAM that it has. That being said, it is a good lap top for the money.
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The title says it all. This laptop would have been ok as a basic laptop if it did not have the clunky Windows 8 software that slows everything down to a crawl. You'll have to add more memory if you want to use Windows 8. It was an ok buy at $240 as I wanted to spend the least possible for a laptop to surf on the couch and just leave it there.

As others have mentioned, this is not the best laptop for portability and you will be better off looking at Chromebooks and slightly higher price point Asus/Acer etc. This is not even a desktop replacement as it is way too slow and not too responsive. I bought another Lenovo for my teen that was slightly over $300 with an Intel dual core processor and similar specs but it is much, much faster, as it runs on Windows 7. It also has a better build quality and some nice Lenovo extras like ThinkLight and Fingerprint reader. The only reason I did not go for the Chromebook which was at a similar price point is that I wanted to use MS Office on this laptop and be able to burn CDs/DVDs if needed.

The laptop would have not been half bad with Windows 7 but Windows 8 is top heavy and slows it down to a crawl. Even email takes a while to open. It is even slower than a 10 year old Dell that has been knocking around the house. The first thing you need to do is get rid of the Toshiba bloatware and uninstall Norton, and use some other virus softwares that don't slow down the system as much. I bought add-on RAM memory today on another reviewer's suggestion, let's see if it gets any better with it!

One other note on Windows 8. This O/S is really meant for a touch screen computer, it is very inconvenient if you're just using the mousepad as the side bar keeps popping up every time I am scrolling down a webpage. Typical Microsoft. Windows 8 needs at least 6GB of RAM to perform with the speed you are used to from Windows 7, and then to load it on a system with a 2GB AMD chip is just wrong.

Overall, get this system only if the price is below $250. I rated it 3/5 as I did get it for a lower price. Had I paid over $300 for it I would rate it 1.5/5.
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on January 17, 2013
I purchased this laptop over the holidays as the "Lightning Deal". I need a laptop for school. I am an adult going to college for the first time. I opened the laptop, and was excited, the graphics looked good, the Windows 8 was new to me. I purchased Microsoft Office 2010, and started my online classes. The 3rd time I used the laptop, it locked up in the middle of a quiz, and when I was finally able to get it to shut down, it would not start back up. It got a boot error. I used the thing 3 times and already it crashed. I don't want to deal with it, and am returning it today when my UPS driver gets here. I sure hope they don't come back and tell me it was "misuse" and try to charge me the 15% restocking fee. The only websites I used was Avast for the security, my college website and the Microsoft website to purchase my office software. I checked my gmail for school. And this happens.

I need to run to best buy on my way home today to go buy another laptop and hope that I do not have to repurchase Miscrosoft. This was a bad experience all together. So disappointed.
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on December 5, 2012
As I always like to do , I researched before choosing this laptop . Toshiba has really impressed me with this one ! I love the quality of the video play back , the disc drive is awesome , it is fast , I really do not see how anyone can offer anything close to this one , very nice laptop
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