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Delivering Happiness: A Path to Profits, Passion, and Purpose Paperback – March 19, 2013

by Tony Hsieh (Author)

1,084 customer reviews

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#1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER

Pay brand-new employees $2,000 to quit
Make customer service the responsibility of the entire company-not just a department
Focus on company culture as the #1 priority
Apply research from the science of happiness to running a business
Help employees grow-both personally and professionally
Seek to change the world
Oh, and make money too . . .

Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.

In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.

To learn more about the book, go to www.deliveringhappinessbook.com.

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Editorial Reviews

About the Author

Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000.

Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.

Paperback: 272 pages
Publisher: Grand Central Publishing; Reprint edition (March 19, 2013)
Language: English
ISBN-10: 9780446576222
ISBN-13: 978-0446576222
ASIN: 0446576220
Product Dimensions: 6 x 0.8 x 9.1 inches
Shipping Weight: 11.2 ounces (View shipping rates and policies)
Average Customer Review: 1,084 customer reviews
Amazon Best Sellers Rank: #8,890 in Books (See Top 100 in Books)
- #20 in Books > Business & Money > Marketing & Sales > Customer Service
- #56 in Books > Business & Money > Business Culture > Workplace Culture
- #63 in Books > Business & Money > Skills > Communications

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UB Student Review

October 15, 2016

Format: PaperbackVerified Purchase

I am currently a student at the University of Baltimore enrolled in an Entrepreneurship class and this book was given as a recommended reading for a select amount of students in my class. Delivering Happiness is about Tony Hsieh and his life path, the Zappos Company, and how a company culture can shape the whole company from its fundamental ideas. Customer service and company culture are some of the main themes in this book that Tony Hsieh highlighted because these were Zappos core competencies that made them a one of a kind company.
I personally really enjoyed this book. It is motivational and opens a path for a completely revised way of thinking about running a business. Profits usually came last for Tony Hsieh, who sold almost everything he had to keep Zappos afloat. As an employee of a business, reading this book makes you jealous of all Zappos employees. Seeing the unique culture that was created at Zappos and seeing how it positively affected customers and the business as a whole is amazing. It was a culture that included employees extremely close to each other, departments that were not separated but unified, a fun loving and relaxed place, and a common goal of being happy while delivering the best service in the world.
There’s not much I didn’t like about this book, it’s incredibly relevant and helpful to anyone thinking or aspiring to become an entrepreneur. The most help the book gives to aspiring entrepreneurs is to realize the overall spectrum of a company, not just profits, but also how to thrive by creating your own core competencies that no one else can replicate.

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Jaz Erenberg

Jaz Erenberg- ENTRE300- Book Essay

October 6, 2016

Format: PaperbackVerified Purchase

Delivering Happiness was recommended reading for a survey Entrepreneurship course at the University of Baltimore. I am a student at UB and was assigned to read this book. Overall I liked it. It begins by introducing the reader to Tony's personality, it is obvious from his childhood that he was basically born to be an entrepreneur. Naturally he ends up starting some companies; through learning from his mistakes, valuing experience over material possessions and falling in love with rave culture, Tony realizes that company culture is everything. Eventually he joins and funds Zappos full time and ends up making customer service the number one priority for the company. This is a game changer- through fostering an inclusive and well humored company culture (complete with the Culture Book and a Core Values list) the Zappos brand becomes about company happiness. Company happiness becomes employee happiness which inevitably translates into customer happiness. I liked the book, I find it easier to read a narrative than a text book, as many people do. T was a little repetitive towards the end, there are many examples of the Culture Book and the Core Values list. I think this book is useful to small business owners and entrepreneur students. At times I felt like I wasn't ready to think about company culture because I don't have a company yet- but I think that's the point the book makes- company culture is the path to a happy company. So maybe it is a good tarting point.

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Christian

My Review of Delivering Happiness by Tony Hsieh

September 19, 2018

Format: PaperbackVerified Purchase

My mini-synopsis: This book gives a great history of how Tony Hsieh and Zappos rose to fame. Many people know about how the great culture of Zappos, but this book dives into detail about how it came to be. I really didn’t know much about the company other than its culture so I enjoyed learning its history. Additionally, Tony has a great writing style that is very informal and funny. It talks quickly about his initial company, LinkExchange, and goes all the way through the acquisition by Amazon.

What I learned: The main point that the book hits on is in the title. How to deliver happiness to everyone that comes into contact with you or your company. The word that is used many times is WOW. The book reinforced my belief that a small unexpected gesture can be just as valuable, if not more so, than a very expensive but expected one. One point that really got me thinking was how they extended their goal of delivering happiness even to their suppliers, a group that is typically not treated well. It forces you to think about the people that you treat differently just because they might not be employees or customers. Additionally, he mentioned how culture was his passion, something I greatly relate to, and that building a process to invest in his employees was what he expected would continue to help the growth of the company. This insight will follow me through my professional career for sure.

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