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The Cluetrain Manifesto: The End of Business as Usual Paperback – January 1, 2001

4.0 4.0 out of 5 stars 130 ratings

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This nationally acclaimed best seller is a spirited, original, and wonderfully irreverent conversation that will challenge, provoke, and forever change your outlook on the digital economy. A rich tapestry of anecdotes, object lessons, parodies, insights, and predictions, The Cluetrain Manifesto illustrates how the Internet has radically reframed the seemingly immutable laws of business--and what business needs to know to weather the seismic aftershocks.
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4 out of 5 stars
130 global ratings

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Customers say

Customers find the book interesting and insightful. They appreciate its accurate and witty writing style. However, opinions differ on the insight provided by the authors. Some find it compelling and challenging for contemporary business, while others feel it's outdated with ideas from the late 1990s.

AI-generated from the text of customer reviews

19 customers mention "Readability"19 positive0 negative

Customers find the book's content interesting and insightful. They say it's a great read for someone entering the workforce. The message is inspiring and provocative, making it an enjoyable and challenging read.

"...And it's a *very* enjoyable and provocative read. It's not a flawless work. There's redundancy, for example, in the multiple essays within...." Read more

"As the name suggests, this book is an outburst of irreverent iconoclasm, reminiscent of the manic outbursts we expect from those attention-deficit-..." Read more

"This was a great book, but now it is obsolete, filled with ideas from the late 1990s...." Read more

"...However it is very inspiring from the central thoughts repeated along the book...." Read more

5 customers mention "Internet relevance"5 positive0 negative

Customers appreciate the book's understanding of the Internet. They say it has changed business forever, and it was prescient in its understanding of how the Internet enables market mechanisms to function more efficiently. The book also anticipated the spirit of Web 2.0.

"...the beginning of the dot.com bubble, this book was prescient in its understanding of how the Internet, or the World Wide Web in particular, would..." Read more

"...The Internet enables market mechanisms to function more efficiently. First, the Internet increases the number of traders...." Read more

"...Very interesting concepts in book. The Internet has changed business forever. Thanks for a great book." Read more

"...They really anticipated the spirit of web 2.0. And in doing so set the tone for blogger attitude and panache!..." Read more

3 customers mention "Accuracy"3 positive0 negative

Customers appreciate the book's accuracy. They find it brilliant, witty, and accurate.

"...The message of this work is awesome and right on. Unfortunately, the book is about 8 times as long as it needs to be...." Read more

"...This book is impossibley overstated while being right on the mark...." Read more

"Brilliant, witty, outrageous, dead-on accurate!..." Read more

3 customers mention "Writing style"3 positive0 negative

Customers enjoy the writing style. They find it witty and accurate.

"...But I do enjoy the blunt writing style, especially the chapters about the evolving role of marketing in the business world." Read more

"I loved the writing style of this book...but more important, I LOVED the message. Blowhards beware !..." Read more

"Brilliant, witty, outrageous, dead-on accurate!..." Read more

8 customers mention "Insight"5 positive3 negative

Customers have different views on the book's insights. Some find the reasons compelling and the perspective valuable, calling it an essential guide to the New Economy. Others feel the book has outdated information and ideas from the late 1990s.

"...The reasons are compelling, but the way the authors make their case won't win them many converts...." Read more

"...operate in social, political and economic systems, the mistaken perception of modern history, and the irritating slap dash style of this book - alas..." Read more

"Love the content and perspective in the book. The font is small and a little difficult to read easily...." Read more

"...A great read, and a spirited challenge to contemporary business." Read more

Top reviews from the United States

  • Reviewed in the United States on February 8, 2000
    Over the last several years, I've come to the conclusion that "business-as-usual" had to come to an end--that the world, culture, technology have changed so much that a new business paradigm is not only required but desperately needed. And it can't be simply a change of rules--the entire *game* has to change.
    So finding the on-line Cluetrain Manifesto last year was a real pleasure. Here were these four guys with 95 wild-eyed idealistic theses for overthrowing the business world order--and setting up a new paradigm based upon (of all things) human interaction and conversation. I signed right up.
    So you can imagine my delight when I found "The Cluetrain Manifesto" book had been published. I bought it in a millisecond.
    Inside, you'll find the reflections of the Cluetrain's originators--in more detail, with more reflection than their Website provides. The Manifesto's background and philosophies are brought into a clearer focus--*not* crystal clear, mind you, but clearer than before. And it's a *very* enjoyable and provocative read.
    It's not a flawless work. There's redundancy, for example, in the multiple essays within. Some chapters (Chapter 1 especially) are outstanding, others are so-so. One might even be called elementary. But there's always food for thought.
    And don't expect to find some kind of "formula" or "strategy" or "plan" to prosper in the brave new world we live in. It's not there. In fact, such a plan, the authors remind us, would be *counter* to the Manifesto's assertion that honest human conversation is the key to success in the future.
    But you will be stirred to find your voice and to add it to the voices of the revived marketplace called the Internet. Heck, you might even be inspired enough to try to help your company find *its* honest, human, authentic voice (rather than brochureware and doublespeak). And I think that's what would delight the Cluetrainers most.
    This book is one of several that dramatically affected my life and career. I heartily recommend it!
    44 people found this helpful
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  • Reviewed in the United States on December 31, 2006
    The world has changed in regards to how to market goods to an ever diversifying marketplace. The authors do an outstanding job explaining the change and where to go from here.

    Main premise: Until the late 1800's/early 1900's the world mainly traded as an agrarian society. Markets were local meaning we traded in our own village and local societies. Markets like these were very personal. With the onset of the industrial age, markets became impersonal and markets were spoken to in masses through large advertisements and other one-way mediums. Today, the world is turning into a mass-agrarian society. Through technology and transportation the world is becoming small and advertising has become two-way meaning the consumer has a voice. Great for the consumer. Challenging for the marketer. Marketing to niche portions of the population requires carefull thought and creative mediums.

    Review of content: While several points are made repeatedly, the reader definitely connects with the main points and logic. These authors do an excellent job highlighting the situation and creating the recipe market in this new environment.
    One person found this helpful
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  • Reviewed in the United States on October 16, 2016
    First released at the beginning of the dot.com bubble, this book was prescient in its understanding of how the Internet, or the World Wide Web in particular, would change business organizations and behavior. The book is actually a synthesis of several authors, though David Weinberger seems to be the primary author. The book starts with 95 theses, or statements, about how the WWW is changing business and what businesses need to do to survive or even succeed in this new environment. The quantity of 95 of course refers to the 95 theses nailed on the door of the church by Martin Luther to begin the Protestant Reformation. After the 95 statements, the subsequent chapters explore how relations between consumers, customers, workers, entrepreneurs, managers and investors are changing both within the corporation and within the marketplace. Along the way, the authors give great insight into how the form and function of markets have changed over the centuries as technology has changed. And the central theme is humanity. With the Internet becoming more widespread, the conversations between customers and suppliers is moving back to what markets originally began as, a place for conversations that might or might not involve money... What an interesting thesis? The onset of the world wide web that is supposedly eliminating the need for face-to-face contact has actually done the opposite, it is forcing organizations like companies to cater to the most human of needs... the need to socialize.

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  • Barnaby Wynter
    5.0 out of 5 stars It may have been written sometime ago but it clearly ...
    Reviewed in the United Kingdom on February 7, 2018
    It may have been written sometime ago but it clearly was ahead of its time because it resonates right now.Perhaps those shaping our world today read it when it came out. I wish I had.
  • 松内 良介
    5.0 out of 5 stars 「人間的」なビジネスでないともう成功しない?
    Reviewed in Japan on May 23, 2004
    18世紀の産業革命以来、ビジネスはそこで仕事する人たちの感情や本心を疎外し、私たちの日常の多くの時間を非人間化 (dehumanize) してきました。 より高い効率、より高い生産性、自分の本心を抑えてロボットのように働き、それ以外の時間は「余暇」と呼ばれる消費生活 - この図式は何か間違っている、けれどそれが現実だと思っている人は多いでしょう。
    著者たちは、この図式が現実社会ですでに崩れ始めているさまざまな兆しについて語っています。 ビジネスの論理がどうあろうと、私たちは人間的な会話なしでは生きられません。 興味深いことに、近代的な組織化された (institutionalized) やり方を無視して、それぞれの関係者が枠組みの外側で個人として活動したときにより意味深い顧客満足が提供できるというパラドックスがここにあります。 一つの例 - 自動車のトラブルにかんする販売店 A の対応についてネットの掲示板で苦情を述べる人に対して、販売店 B の現役技術者 C が個人として販売店 A の立場を代弁し、心理的サポートを提供。 この場合、販売店 A/B は技術者 C が顧客満足に向上していることを知りません。 ネットの掲示板では個人としての肉声がとびかいますが、伝統的なビジネスはこれを管理も奨励もできません。
    ネットで顧客と提供者がより緊密につながると、組織化された (organized) 言葉でしか話さない人たちからは顧客は離れていくでしょう。 今日の「プロ」とか「ビジネス」の意味の根本的な社会的変化をここから感じることのできる人たちに、私はこの本をお勧めします。 (原著の英語は、ユーモアとウィットあふれる、簡潔で読みやすくテンポのよい口語調ですので、口語体のアメリカ英語を勉強している人にもお勧めです。)