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Solving the People Puzzle: Cultural Intelligence and Special Operations Forces Paperback – Illustrated, May 24, 2010

4.4 4.4 out of 5 stars 4 ratings

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The twenty-first century has brought the perfect storm of conditions to create substantive global instability. This contemporary operating environment (COE) is characterized by complexity, ambiguity, volatility, and constant danger. It is a human invention that requires a human solution.

Special operations forces (SOF), a group comprised of highly trained personnel with the ability to deploy rapidly and apply special skills in a variety of environments and circumstances, is the logical force of choice to achieve success in the COE. Increasing their effectiveness is cultural intelligence (CQ) – the ability to recognize the shared beliefs, values, attitudes, and behaviours of a group of people and then apply that knowledge toward a specific goal. Empowered by CQ, SOF are positioned to dominate in the COE.

Solving the People Puzzle makes a convincing argument for the powerful union of the "force of choice" with the "tool of choice." This book will inspire and inform.

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  • Reviewed in the United States on August 15, 2011
    This book provides an excellent description of the personal, organization and mission of what are called Special Operations Forces (SOF) and their relationship to conventional forces. More importantly it introduces the concept of `cultural intelligence' as the precise type of intelligence information that SOF unit need to successfully execute their missions.

    Cultural Intelligence which Spencer refers to as "CQ" (to avoid confusion with Counter Intelligence (CI)) is a combination of ethnography, sociology, and psychology. As Spencer makes clear successful counter-insurgency operations (COIN) and counter-terrorism (CT) programs depend on understanding the cultural environment in which they are conducted. That is it is necessary to understand the underlying social structures, beliefs, and motivations of the populations constitute what she refers to as the Contemporary Operating Environment within which SOF missions are conducted. This important insight is one of those concepts which appear obvious, but only have somebody has developed it.

    Actually this book published in 2010 is complemented by a paper published in May 2011 by two analysts of the U.S. Defense University's Institute for National Strategic Studies that argues that the most effective U.S. military COIN and CT operations carried out in Iraq and Afghanistan have been the work of "High Value Target Teams" in which intelligence elements are integrated with SOF war fighters to create the paper called "combined function teams" in which intelligence is made immediately and directly available to the combat elements of the team. While this paper was more concerned with the innovative organization aspect of these teams, undoubtedly the type of intelligence used by the teams included cultural intelligence.

    Overall this book is important because of its explanations of SOF as a unique military concept and the close relationship between successful SOF operations and good intelligence, especially CQ. All in all its an important contribution to the art and science of COIN and CT operations.
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  • Reviewed in the United States on July 4, 2015
    Solving The People Problem is the key-stone to understanding the US WWII, Post WWII, Cold War CounterInsurgency Philosophy of "Winning Hearts & Minds." To successfully implement the concept of "Winning Hearts & Minds" this policy a requires a 2-4 generational commitment over a long, long period of time, massive amounts of USD$ budgeted for the missions, Special Ops, Air Support, Intel, Linguists, cross-cultural understanding commitments, troops willing to sign up for long, long term in country commitments, basically committing to "going native" in order to truly begin to understand the indiginous natives hearts, minds, ethos, mores, religions beliefs, tribal customs, mores, lack of mores, lack of morales.The willingness to be imbedded into lonely frontier outposts, protectiong crops, bizars, trade routes, intermarryhing with local tribal women.
    A good analogy is the 1975 movie taken from Rudyard Kiplings "The Man Who Would be King," with Michael Caine, Shawn Connery.the 1978 movie movbie "Go Tell the Spartans" with Burt Lancasterbased on Daniel Ford's 1967 novel Incident at Muc Wa,[1] about U.S. Army military advisors during the early part of the Vietnam War in 1964, a time when Ford was a correspondent in Vietnam for The Nation.

    The film's title is from Simonides's epitaph to the three hundred soldiers who died fighting Persian invaders at Thermopylae, Greece: "Go tell the Spartans, stranger passing by, that here, obedient to their laws, we lie."

    The choice of film's name thus constitutes a deliberate "spoiler" by the film makers, telling anyone familiar with the source of the quote that the film's soldier characters - like the Spartans at Thermopylae - had been sent to their deaths.