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One from Many: VISA and the Rise of Chaordic Organization Paperback – October 16, 2005

4.6 4.6 out of 5 stars 58 ratings

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Far more than a riveting inside story of the creation of VISA—now the largest commercial enterprise on earth—One from Many is an absorbing story of personal and institutional transformation. Lyrical, profound, often humorous, it explores the ever-increasing change, complex societal problems, and failing institutions that confront us all. Dee Hock chronicles the emergence of a new form of organization that blends chaos and order, which may be critical to a livable future, and shows how it is emerging in such effective organizations as VISA, the Internet, World Weather Watch, and Alcoholics Anonymous. A beautiful blend of history, biography, and philosophy, One from Many not only challenges the way we think about organizations, management, and our relationship to the natural world, it's a rollicking fine story as well.
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4.6 out of 5 stars
58 global ratings

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Customers say

Customers find the book provides an interesting perspective worth considering. They appreciate the author's philosophical and practical approach to organization, describing it as creative, holistic, and systemic. The writing quality is described as well-written, with clear observations and great stories.

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6 customers mention "Insight"6 positive0 negative

Customers find the book provides an interesting perspective worth considering. They appreciate the author's philosophical and practical insights. The book is described as inspiring, eloquent, and passionate about human growth and organisational transition.

"...approach is phenomenal and he writes and tells it both from a deep philosophical as well as practical experiential viewpoint...." Read more

"I got this book and finished it in one weekend. It's well written and intriguing...." Read more

"...This provides the reader an insight into how he came to believe in a chaordic organization and what his thoughts were as he struggled with this..." Read more

"...Dee Hock's book transmits an extraordinary passion for human growth, organisational transition and hope for a better future...." Read more

3 customers mention "Organisational approach"3 positive0 negative

Customers appreciate the book's organizational approach. They mention passion for human growth, organisational transition, and hope for a better future. The book offers a creative organization model that is holistic, systemic, and creative. It also describes a complex, adaptive, self-organizing chaordic system.

"...the CHAORDIC - the new, modern age, holistic, systemic, creative organization model (The world op Purpose, Principle and People) in such a way that..." Read more

"Dee Hock has provided an eloquent story of a complex, adaptive, self-organizing chaordic system...." Read more

"...'s book transmits an extraordinary passion for human growth, organisational transition and hope for a better future...." Read more

3 customers mention "Writing quality"3 positive0 negative

Customers find the book well-written with insightful observations and great stories. They say it's essential reading that demonstrates leadership comes from humility.

"I got this book and finished it in one weekend. It's well written and intriguing...." Read more

"...Essential reading...." Read more

"Hock has demonstrated with clarity, beauty and humility that leadership comes from bringing people to together to do the impossible...." Read more

Top reviews from the United States

  • Reviewed in the United States on July 31, 2016
    I have been working in executive and advisory roles in the industrial world for more than 40 years. In the last 20 years I have consulted for more than 80 operations, in many parts of the world. I have seen countless organisations struggle and fail or at best hovering on the edge of failure for years, with no end in sight. I have read hundreds of book and articles on how to help organisations survive, how to improve organisations and how to go forward.
    If you ask me to give you my top ten books on these subjects, "One from Many" by Dee Hock tops the list - with a significant margin.
    Dee's search for the better alternative in organisational approach is phenomenal and he writes and tells it both from a deep philosophical as well as practical experiential viewpoint. Few people in the world had the opportunity to experience the struggles and joy of building something really new that functions as fantastic as the VISA International Organisation. The whole world is benefiting from his courage and tenacity to pull off something out of the ordinary; yet few realize the immensity behind it.
    His deep questions of: How organisations have been?, How organisations are?, How they might become? and How they ought to be? are much deeper than I thought. Today I realize that these questions are at the heart of the modern day challenges for all of our organisations.
    Dee Hock verbalizes the current reality of organisational failure like nobody else and he provides alternatives that have been proven beyond any doubt. He contrasts the world of the old, mechanistic, industrial age, separatist, top-down control organisational model (The world of rule and regulation) with the CHAORDIC - the new, modern age, holistic, systemic, creative organization model (The world op Purpose, Principle and People) in such a way that you simply have to rethink your mental frameworks.
    All over the world, new organizational models are emerging, people are reinventing organisations on natural, organic models and that are proving superlative, both for the incumbents, their customers and the world at large.
    I have been handing out copies of this book to many friends and will continue to do so.
    Thanks Dee, you have given the world a huge gift by sharing your story and you "monkey mind".
    6 people found this helpful
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  • Reviewed in the United States on December 21, 2015
    I got this book and finished it in one weekend. It's well written and intriguing. For many casual readers, it's a very interesting point of view worth considering.

    However, if you are into the way of the mind, combining sociology, psychology, Western, and Eastern practices of going your way in the world while navigating through its madness egoistical creations of the mind, this is a must read. Dee lived his life according to his principles, intentionally or unintentionally. His way educed him to create one of the most adaptive organizations in the business world.

    He refers to his mind as the Old Monkey Brain. He doesn't identify with his thoughts, but is intrigued by them. He trained his old monkey brain from swinging tree to tree to become a creator of his world. He doesn't get in the pattern of wrestling with his own mind, like many mindful tend to do. He watches it, follows it when it's being lead by consciousness, and ultimately learns to tame his 4 giants: ego, envy, avarice, and ambition.

    My favorite quote from the book: "if you think you can't do it, then why think?"

    More Zen than anything I've read as of late.
    2 people found this helpful
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  • Reviewed in the United States on December 18, 2012
    Dee Hock has provided an eloquent story of a complex, adaptive, self-organizing chaordic system. His recounting the story of the formation of VISA provides proof that such an organization can not only exist, but can be successful. The excitement is palpable as he describes moving the coffee cup on a string that marked the team's progress across a project chart for a new information system. Seeing the accomplishments of the team and the collaboration of the banks that made it all work is impressive.

    Interspersed with the story of the formation of VISA are his personal reflections on nature and the experience. This provides the reader an insight into how he came to believe in a chaordic organization and what his thoughts were as he struggled with this monumental task. Flowing back and forth between the two narratives, with italic and plain text to distinguish the personal reflections from the VISA story, is sometimes difficult to follow, but well worth the effort.

    Someday this will be hailed as the first example of the organization structure of the future, the post-industrial model of organization emerging on the border of chaos and order.
    One person found this helpful
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  • Reviewed in the United States on July 8, 2008
    If, lets imagine, the library of Management Literature would be destoyed tomorrow, there's three treasured books I hope will be preserved somewhere, safe and sound. This is one of them.

    Dee Hock's book transmits an extraordinary passion for human growth, organisational transition and hope for a better future. Why are organisations increasingly unable to manage their affairs? Why are individuals increasingly in conflict with the organisations of which they are part? Why are society and the biosphere increasingly in disarray? The answers (please do not expect to receive simple ones) to these questions spring from a powerful vision of what makes us humans both passionate and creative. A vision that has inspired the creation of VISA.

    Dee Hock has been recognised as one of the eight individuals who most changed the way people live in the previous quarter century. I really hope this book will have equal impact on how we manage our lives and businesses. Essential reading.

    No, it would not, by the way, be usefull to hand you the two other titles I hope wouldn't be lost... Just read this one and enjoy!
    5 people found this helpful
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Top reviews from other countries

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  • Raphael Spannocchi
    5.0 out of 5 stars One of the most important books I read this year
    Reviewed in Germany on November 9, 2018
    Dee Hock helped to build VISA by applying some very uncommon sense to organizations.
    Bottom up, self organizing, on the most productive edge between chaotic and organized.

    Amazing read, love the writing too.
  • JAIME
    5.0 out of 5 stars Inspirador
    Reviewed in Spain on February 27, 2018
    Cuanta falta hace más gente como Dee Hock en este mundo! Un libro inspirador, honesto y claro. Sin duda muy recomendable!
  • Paul A. Beckford
    5.0 out of 5 stars More then work and organisation, a philosophy on how to be a successful human being
    Reviewed in the United Kingdom on March 26, 2015
    If you are looking for a detailed prescription of "how to be a Chaordic Organisation" then this book is not for you. In fact it spends scant time pinning down what a Chaordic organisation actually is. Most of the book is a rant against the command and control organisations we all know far too well.

    The book is mostly a mix of autobiography and philosophy using the VISA story and Dee's role in it as a backdrop. If like me, you've struggled to find purpose and meaning in your working life then this is a must read.

    What this book is really about is wisdom, a commodity that is seldom discussed. Dee spent most of his life contemplating three questions:

    In his quest for answers to these questions, the book reveals many valuable insights into leadership, ethics and the human condition.

    * Why are individuals, everywhere, increasingly in conflict with and alienated from the organisations of which they are a part?
    * Why are organisations increasingly unable to manage their affairs?
    *Why are society and the biosphere increasing in disarray?

    If you recognise Dee's description of "retirement on the job" as a common reaction to institutions that place scant value on human ingenuity, then this book is for you. Out of all the books I have read on management and organisations, this is the one I wish I read *before* entering the workplace. It would have saved me so much time and energy!

    Dee understands the nature of the beast, born out in his own life and his need to "get out of the business world" once he felt he had given enough. He offers hope that we can do better, yet he is also wise enough to know that perhaps we may not get there for some time yet!
  • AMC
    5.0 out of 5 stars Ahead of its time
    Reviewed in the United Kingdom on December 21, 2020
    This book is years ahead of its time. Dee Hock is one of the most authentic and value driven individuals I have ever encountered. The book is a mix of autobiography, innovation and entrepreneurship.

    It is a different book in the context of modern day books, but it is an essential one.

    As a consultant working in change and innovation, this is a must read, written in a very poetic style.

    Enjoy.
  • John Bland
    3.0 out of 5 stars A good read, but not what it says on the cover
    Reviewed in the United Kingdom on November 6, 2010
    I was expecting to read an account of what the "Chaordic Organisation" was, how it worked, how it is different from other organisations, and how and where it could work elsewhere.

    This book is more about one man's career -- a very american man who I didn't really connect with. It was interesting enough for me to finish the book, but not what was on the cover.

    It's about a maverick with a mission, and that mission is hard to define, except to say "be different".

    For example from the chapter "The impossible imagined" I was left with an understanding that the chaordic organisation is based on five principles. But then Mars is also based on five principles, as well as many other companies so is VISA really that different? And I also understood that there were a lot of regional committees in the early stages of the NBI. But when it came for example to changing the brand name to "VISA" it seemed to be little more than "An extremely tough discussion in a nice place (Hawaii)". I've been part of many similarly tough disucssions before, but usually in a less nice place, and I really couldn't see any difference. And finally, when he admits to using command and control to prevent command and control, VISA seemed to be like any other corporate, but just run by a charismatic and energetic CEO.

    So I'm still left with the questions I read the book hoping to answer and none the wiser. I know more about banking but the lessons and stories did seem to be about banking.

    Net -- a good read, but not what it says on the cover
    One person found this helpful
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