Tory Burch on Shopbop
Buy used:
$10.97 $0.51 per oz
Get Fast, Free Shipping with Amazon Prime
FREE delivery Tuesday, January 7 on orders shipped by Amazon over $35. Order within 19 hrs 2 mins
Condition: Used: Very Good
Comment: Very Good- This book is in great condition. 100% satisfaction guaranteed. Ships directly from Amazons warehouse with tracking, 24/7 customer service and no-hassle returns. May qualify for free same-day delivery, Prime Two-Day Shipping and/or free standard shipping.
Access codes and supplements are not guaranteed with used items.
Added to

Sorry, there was a problem.

There was an error retrieving your Wish Lists. Please try again.

Sorry, there was a problem.

List unavailable.
Kindle app logo image

Download the free Kindle app and start reading Kindle books instantly on your smartphone, tablet, or computer - no Kindle device required.

Read instantly on your browser with Kindle for Web.

Using your mobile phone camera - scan the code below and download the Kindle app.

QR code to download the Kindle App

Follow the author

Something went wrong. Please try your request again later.

The Human Factor: Inside the CIA's Dysfunctional Intelligence Culture (Encounter Broadsides) Paperback – April 6, 2010

4.2 4.2 out of 5 stars 136 ratings

American Presidents make decisions on war unaware that the human source intelligence provided by the CIA is often false or nonexistent. From Harry Truman during the Korean War to George Bush during the War on Terror, modern Presidents have faced their darkest moments as a result of poor intelligence. The CIA has assured Congress and the President that intelligence programs in hostile areas of the world are thriving, when they simply do not exist.

The CIA is a broken, Soviet-style bureaucracy with its own agenda: to consume federal funds, to expand within the United States, to feign activity, and to enrich current and former employees. After 9/11, billions of dollars directed by Congress to increase the number of officers working under deep cover on foreign streets have disappeared without the CIA fielding a single additional, productive officer overseas.

The Human Factor makes the case for intelligence reform, showing the career of an accomplished deep cover CIA case officer who struggled not with finding human sources of secret information in rogue nations, but with the CIA’s bloated, dysfunctional, even cancerous bureaucracy. After initial training in the US, Ishmael Jones spent his career in multiple, consecutive overseas assignments, as a deep cover officer without benefit of diplomatic immunity. In dingy hotel rooms, Jones met alone with weapons scientists, money launderers, and terrorists. He pushed intelligence missions forward while escaping purges within the Agency, active thwarting of operations by bureaucrats, and the ever-present threat of arrest by hostile foreign intelligence services. Jones became convinced that the CIA’s failure to fulfill its purpose endangers Americans. Attempting reform from within proved absurd. Jones resigned from the CIA to make a public case for reform through the writing of this book.

Effective American organizations feature clear missions, streamlined management, transparency, and accountability. The CIA has none of these. While it has always hired good people, it wastes and even perverts employees. The CIA is not doing its job and must be fixed. Until it is, our lives and the lives of our allies are in jeopardy.
The%20Amazon%20Book%20Review
The Amazon Book Review
Book recommendations, author interviews, editors' picks, and more. Read it now.

Customer reviews

4.2 out of 5 stars
136 global ratings

Review this product

Share your thoughts with other customers

Customers say

Customers find the book engaging and thought-provoking. They find the insights informative and revealing, making a compelling case for investigating and overhauling the CIA. However, some readers feel the pacing is slow and repetitive, while others find the writing quality well-written and easy to read.

AI-generated from the text of customer reviews

25 customers mention "Readability"25 positive0 negative

Customers find the book easy to read and engaging. They appreciate its straightforward prose and authentic content, which makes it a quick read.

"...the author known to us as "Ishamel Jones," the book makes for an interesting read into the inner workings of the CIA and its inherent flaws...." Read more

"I enjoyed reading the book and the author did an exceptional job on describing the problems and the hurry up and wait games that took place during..." Read more

"...This is a well-intentioned book. It is published by a conservative press, but it is primarily a corporate critique and not overtly political...." Read more

"...I found it a great read! I agree with much of your analysis of the book the Mr. Steele...." Read more

21 customers mention "Insight"15 positive6 negative

Customers find the book informative and interesting. They say it presents a compelling case for investigating and overhauling the CIA. The memoir is well-documented and provides a good sense of where intelligence needs to be improved. Readers appreciate the author's detailed account of personal experiences.

"...his great credit, Ishmael managed to produce an informative and fascinating memoir that still protects sensitive CIA names, locations and operations...." Read more

"...Branch, political scientists, public policy advocates and students of government...." Read more

"...Gathering human intelligence is not an easy job, and literally everyone above the case officer is against him, one way or the other...." Read more

"I enjoyed reading the book and the author did an exceptional job on describing the problems and the hurry up and wait games that took place during..." Read more

15 customers mention "Writing quality"8 positive7 negative

Customers have different views on the writing quality. Some find it well-written, straightforward, and easy to read with clear and compelling content. Others feel the book is poorly written, edited, and lacking interest. They mention the author comes off as whiny and the chapters become mushy with a negative tone.

"Well written book considering the redacted detail...." Read more

"Once a reader gets past the uniquely broken prose and rapid thematic changes of the author known to us as "Ishamel Jones," the book makes for an..." Read more

"A well-written expose of just how screwed up the CIA is...." Read more

"...that would probably make it through the PRB, the chapters become mush with a negative tone...." Read more

6 customers mention "Governance"0 positive6 negative

Customers find the CIA's governance poor. They describe it as incompetent, risk-averse, and bureaucratic. There are too many layers of management, a culture of amateurism, and gamesmanship. The CIA is described as dysfunctional and incapable of effective leadership.

"...fact that CIA is and apparently always has been a dysfunctional institution virtually incapable, as an institution, of either effectively collecting..." Read more

"...This is truly a broken organization. BUY AND READ THIS BOOK! p.s...." Read more

"...There are multiple management issues in the CIA, just as in any bureaucracy, but the author’s recommendation to break the CIA apart and transfer..." Read more

"...or to the author's intent to expose the CIA as a risk-averse, bureaucratic monstrosity that is almost a complete failure at accomplishing its mission..." Read more

5 customers mention "Pacing"0 positive5 negative

Customers find the book's pacing slow. They feel it's not interesting and boring, wasting time and money. The book gets bogged down in repetitive complaints.

"...As a read, the book is OK, but bogged down in repetitive complaints...." Read more

"...A total waste of taxpayer money." Read more

"...I stopped after 22 percent complete. Was learning little and wasting lots of time." Read more

"As for the content, this book is not terribly interesting...." Read more

Top reviews from the United States

  • Reviewed in the United States on August 21, 2008
    What must be one of the most tightly held secrets of CIA is the identities and operations of what are called Non Official Cover (NOC) officers. These individuals operate far from the safety of U.S. Embassies as private U.S. citizens under deep cover. As this book makes clear these officers are unique and often courageous individuals.
    The pseudonymous author of this book, Ishmael (Call me, Ishmael), has provided an excellent account of just how a NOC goes about the business of recruiting and exploiting foreign agents often under extremely difficult circumstances. To his great credit, Ishmael managed to produce an informative and fascinating memoir that still protects sensitive CIA names, locations and operations. Ishmael is a former Marine Infantry Officer who, despite his contempt for CIA as an institution, still is a patriot first who wants the U.S. intelligence system to really work.
    This brings us to what for many is the most important revelation of this book: the fact that CIA is and apparently always has been a dysfunctional institution virtually incapable, as an institution, of either effectively collecting human intelligence (HUMINT) or doing its core mission of producing strategic intelligence. Ishmael suggests that CIA has been able to attract a host of dedicated, capable people who should have made CIA the premier intelligence agency of the world. Unfortunately, Ishmael also describes a culture of amateurism and bureaucratic gamesmanship that has more often than not hampered if not prevented the agency from doing it job of producing good intelligence. CIA managers as described in this book come off as risk adverse, ill-informed bureaucrats incapable of supervising even mundane administrative activities. Ishmael also implies that CIA managers are excellent at protecting themselves, their `turf' and, of course, hoodwinking their nominal overseers in congress.
    All this is pretty harsh on CIA, but seems to square with what Robert Baer, another competent and patriotic CIA intelligence officer, has noted in his own `intelligence memoir', "See No Evil" about his adventures as a case officer. Reading both books is an interesting exercise. Although there is no evidence in either book that the men knew each other both have arrived at remarkably similar conclusions on the sad state of CIA.
    26 people found this helpful
    Report
  • Reviewed in the United States on October 29, 2011
    Once a reader gets past the uniquely broken prose and rapid thematic changes of the author known to us as "Ishamel Jones," the book makes for an interesting read into the inner workings of the CIA and its inherent flaws. It is unfortunate that much of what Jones describes is not readily verifiable, however if even half of the authors anecdotes are true, every U.S. citizen should be both alarmed at the dysfunction of the CIA and extremely angry at the misuse of the American tax-dollar. This book is a must read for members of Congress, the Executive Branch, political scientists, public policy advocates and students of government. In an interesting conundrum, the author recently lost a lawsuit to the CIA because of the books critical nature of the organization. Apparently any book written about the CIA must first garner approval from the agency itself-- it's kind of like "the inmates running the asylum"--how convenient. While some in government may consider the authors publication of the agency critique as illegal or unethical - so too were the actions of the Founding Fathers when viewed from the perspective of King George III.
    One person found this helpful
    Report
  • Reviewed in the United States on October 15, 2012
    I enjoyed reading the book and the author did an exceptional job on describing the problems and the hurry up and wait games that took place during his career. My first glance into the readings, I was quick to draw a negative bias toward the author, from seeing other highly motivated people that wanted to change the world all by theirself to be hit with reality, only to learn as I continued reading that I was not accurate.

    The Marine Corps lost an outstanding officer when he went to the Agency. He knew why he was there and what he could do to contribute to the national security of the United States. The agency, as it appeared from the book was the most restrictive form of intelligence, I as an outsider could imagine. When he figured out how to work around the hassles of all hands in the cookie jar, he made things happen and he did them well. Instead of fostering this motivation and promoting his mind set, for others to follow. They looked for every reason possible to limit or remove him from operations. It would make the reader; assume that since his objectives are not dangerous enough, the agency felt it needed to compile other non-work related stress to facilitate his work load. As I read about so many fall-outs or other officers buckling under the pressure resigning or being reduced to janitor status. Since it is not the cadre but the system doing it, logical thinking would make changes to stop losing such highly qualified prospects. The reader at time is asking, why does the agency want out of HUMINT operations?

    I would like to add the advice on his daily mental checks and staying in physical shape only promoted his clear thinking and judgment. He was a success at home with his family and multiple other aliases throughout the world. When I reached the end of the book, I kept searching for more and realized that he already said, what needed to be. Personally I find the information, on the agency disconcerting and difficult to digest. With consideration of its background from other authors also detailing their careers and the many officers that worked diligently; acquiring information for the policy makers. It is appalling to think that this once proud and lead collection effort in HUMINT operations has become this mess of multiple layers of resistance and chaos. I often asked myself, multiple times throughout the readings if this is why the Defense Intelligence Agency has increased their human operations to fill the gaps that were once dominated by the best intelligence service ever conceived.

    For anyone that is interested in another side of operations within the CIA you need to purchase this and read. Not for a deterrent of service but to know what else is behind the doors.
    6 people found this helpful
    Report

Top reviews from other countries

  • RW Todd
    5.0 out of 5 stars Why the CIA doesn’t want to work.
    Reviewed in Canada on June 17, 2018
    Awesome book, amazing read.