Further revision June 12, 2013. Despite the one time recently was able to upload data it now appears that Zeo is kaput. When checking their myzeo.com website get message from Go Daddy that this domain name is available! A shame as I used their product for nearly two years and found it very insightful and useful. The machine still works but the website was much more useful. Of course when the machine has a malfunction I am now out of luck! So if buying this product do your own due diligence and be aware of situation. Perhaps someone will end up picking this up and starting anew but if so there is no information on that I can find.
This review revised as of May 17, 2013. After three frustrating weeks of e mails (unanswered) no chat or other way to contact checked Boston Better Business Bureau which had alert that company was out of business. Several complaints noted they were unable to contact the company. So thought that was it and prepared to delete the tab for mysleep today but decided would give it one more try (hope over experience!) and wahla not only could I get into account for first time in last three weeks but was able to upload and view data normally. Not sure what is going on but passing this on so anyone interested can check for themselves. Unclear if they are just continuing website until time runs out or if they are reorganizing or what is happening. For those interested good luck!
Until late April 2013 the on line system continued to work but then it stopped and showed error message. No way to contact company and so went to Better Business Bureau which has an alert that the company is no longer in business. Apparently this occurred early 2013. So disregard my earlier comments.
This is an update of a prior review. I have now used ZEO for over a year, missing or deleting (as not representative) maybe 10 days out of nearly 14 months of use. Obviously find that this gives me valuable information since continuing to use on daily basis. Did find that the headbands lasted much longer (at least for me) than 90 days which, in view of expense, is good. I was able to use nearly a year before replacing. Perhaps women using this who do not remove make up before retiring might find that could clog the sensors and need replacement earlier. When notice of 90 days comes up I just trick device saying I have changed the band. I try to use washcloth and remove oils from forehead before retiring myself. But, alas, I do not always do this! Headbands occasionally need tightening as they stretch with use. For those who travel a great deal or want to use with I Phone etc. they have model for this but be aware that the headbands for mobile and for beside models are different so cannot use same headbands with both. Am sure this is issue for some who travel extensively and would like both models. I do not travel a lot and when I do just take bedside unit with me.
Having done two cardiologist recommended hospital sleep studies to find I have mild forms of sleep apnea (thank heavens do not need CPAP!) and mild restless leg syndrome, I decided to try Zeo and after three weeks of use was very pleased with the product. After a year even more so. I was not sure at first that I planned on keeping it but obviously decided to do so. It confirmed a few things I suspected and highlighted a few items I found useful. There are a couple of items anyone considering this may want to take into account.
The literature says you need to replace the headband (not the electronic pod) every 90 days of use and the ZEO actually keeps track of this for you. Of course you may not use this continuously (I do not plan to do it more than one week a month once I have established a pattern but a year plus into using it have continued using daily, see notes above on headband) but this is an added cost to consider. They are currently not charging extra for their website support. That could change of course but for now it is a major plus since having data on the computer in color is much easier to view than on ZEO itself in black and white. You can buy a single headband on their site for $14.95 (as of time I am originally wrote this review) with $4.95 shipping or you can order 3 for $34.95 (as of time of this review ) plus same shipping. I ordered some and they were shipped UPS same day as ordered. If you plan to use continuously you might even want to order 2 sets of 3 for the same shipping cost once you are sure this is for you. ZEO sent e mail confirmation of order and again when shipped, along with tracking information. Very prompt service and delivery. I wrote to Amazon about their not offering these items and am pleased to see that they are now offering replacement headbands. Price has now gone up to $49.95 for package of three replacement bands (either on ZEO or Amazon) when last I checked.
I found the headband stays on very well once adjusted. First night I had it a bit too tight but after only a few days of use I no longer noticed it. Pulled it off one night in midst of a dream and was hour before realized it was off. For most part not an issue and headband stays on well. Will likely have to tighten after several weeks of use since will stretch slightly. Easy to do.
The website for uploading data seems to work very well and their Beta items I found especially useful since they compare your average sleep with averages for your sex and age. Apparently these are averages from ZEO users based on ZEO response to inquiry so not quite as useful as if it were average of more general population since ZEO users are likely to be ones concerned with their sleep patterns and not representative of the population that does not have these issues or the population including both those with and without sleep issues.
One reason that I decided to try ZEO was that I find that in recent years I am waking more (factor of getting older) and having more dreams than earlier in my life that seem to affect sleep. I wanted to see if adjusting medications that I take might have an effect on my sleep. Reviewing NIH studies I know some of my medications can have that effect. I have now used ZEO daily for well over a year and find that the information it provides along with coaching aids make it a valuable tool for evaluating my sleep patterns and seeing causes and effects. Much of the coaching is information most of us probably know but there are many items included that I was not aware of and some have put into use. If nothing more ZEO encourages you to do the right things to improve your quality of sleep.
I note some comments question how accurate the machine is in reading stages of sleep. Obviously without doing a sleep study at the exact same time as using ZEO there is really no way for a consumer to know. I can only say that based on personal experience and my own hospital run sleep studies this it seems accurate in my case. REM periods do seem to reflect dreaming and waking periods do seem to coincide with when I was awake. Also when it was hard to wake up and get out of bed I found that I was in REM sleep and when it was easier I was in light sleep according to ZEO. The Smart Wake system is great by the way! Lets you pick a variety of sounds and when it decides it is best time to wake you (you can set for various times before your regular alarm time, I set mine for 15 minutes vs the standard 30 minutes) it starts out very softly but then builds to the point it would wake anyone from a deep slumber. Very pleasant way to wake in the morning.
I sent along a few frustrations (e.g., SD card showed as corrupted when received and had to erase, reinsert and then worked fine; also the SD card every few times when reinserted in ZEO shows it is locked when it is in the fully open position. Sliding to lock and back clears this and tried another SD card which is not having this problem, so appears issue is with card not machine). Added some suggestions such as letting have the wake up sounds play for an hour or other time before going to sleep as background noise. Also either lighting the alarm button or raising it slightly so you can find it easily in the middle of the night. All of my suggestions were responded to quickly and efficiently.
Compared to many products (and not a few alarm clocks I have owned!) this machine is very intuitive in how you set all of the settings and the instructions are reasonably clear. As with any new product it helps to read the instructions and it takes a bit of learning exactly what each button does for you. One nice feature is the ability to easily dim the display all the way to almost completely dark at night and turn back up during the day.
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Zeo out of Businesss -- ResMed bought their patents and Sells S-Plus for $ 50 on Amzaon as of 12/26/16
Reviewed in the United States on December 26, 2016
First, A lot of these Reviews are out of date...3 years old.That is because the Zeo went out of business in 2013. Check them on Wikepedia for latest.They forbid anyone to make replacement sensor headbands and shut down their server.It is still the Best Alarm clock out their by far.The important information for you in late 1016 is that a reputable company ResMed bought their patents.They are selling a product "SPlus" that is listed currently sold on Amazon for $ 50.It measures and provides much of the same information that Zeo used to provide.Several differences. a) the computing power is offloaded to your smart phone, hence the low cost. b) their is no head band or wrist band. It uses a non attached sensor that uses special frequency waves to sense your breathing and other movements. Much more comfortable.S+ By ResMed Personal Sleep Solution
Reviewed in the United States on December 26, 2016
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Top reviews from other countries
Matthew Hicks
Only worked for 4days
Reviewed in the United Kingdom 🇬🇧 on January 19, 2013M. Dowle
Yes, it leaves red blotches on your forehead.
Reviewed in the United Kingdom 🇬🇧 on April 26, 2011
