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Motorola Surfboard SB6141 DOCSIS 3.0 High-Speed Cable Modem- Black (OEM Brown Box)

Brand: Motorola

4.2 2,192 ratings

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$32.23

Only 11 left in stock - order soon.

Brand	Motorola
Internet service provider	Comcast/Xfinity, Cox, Charter, Time Warner, Mediacom, Bright House
Connectivity Technology	Wired
Compatible Devices	Personal Computer
Total Ethernet Ports	1

About this item

10/100/1000 Mbps Ethernet port to connect with router or computer
DOCSIS 3.0 certified, capable of up to 343 Mbps and upload speeds up to 131 Mbps based on Cable provider service
Compatible with all major CABLE providers like Comcast/Xfinity, Cox, Charter, Time Warner, Mediacom, Bright House. Call your ISP to verify compatibility
Compatible with Windows, Macintosh and UNIX computers
Front-panel LEDs indicate status and simplify troubleshooting

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ARRIS SURFboard - SB6190 - Renewed - DOCSIS 3.0 32 x 8 Gigabit Cable Modem, Comcast Xfinity, Cox, Spectrum, 1 Gbps Port, 800 Mbps Max Speeds, Easy Set-up with SURFboard Central App - (Renewed)

(2017)

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	This Item Motorola Surfboard SB6141 DOCSIS 3.0 High-Speed Cable Modem- Black (OEM Brown Box)	Recommendations ARRIS Surfboard SB6190 32x8 DOCSIS 3.0 Cable Modem with 1.4 Gbps Download and 262 Upload Speeds, White (Non-Retail Packaging) (Renewed)	Hitron CODA DOCSIS 3.1 Modem \| 1 Gbps Max Internet Speeds \| Certified with Comcast Xfinity, Charter Spectrum, Cox & More \| 10x Faster Than DOCSIS 3.0 \| Cable Modem with 1 Gbps Ethernet	Cisco DPC3000 DOCSIS 3.0 Cable Modem (Not compatible with Comcast)	Motorola MB8600 DOCSIS 3.1 Gig-Speed Cable Modem Plus 32x8 DOCSIS 3.0. Approved by Comcast Xfinity, Cox, and More, Gray (Renewed)	Motorola MB8600 DOCSIS 3.1 Cable Modem - Approved for Comcast Xfinity, Cox, and Charter Spectrum, Supports Cable Plans up to 1000 Mbps \| 1 Gbps Ethernet Port
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Price	$32.23	-36% $39.95 New Price: $62.49	$99.99	$118.99	-26% $148.99 New Price: $199.99	$199.99
Delivery	Get it Oct 2 - 7	Get it as soon as Friday, Oct 4	Get it as soon as Friday, Oct 4	Get it Oct 3 - 7	—	—
Customer Ratings	4.22,192	4.2305	4.21,440	3.5148	4.1123	4.429,134
Sold By	TeKswamp	Techa Distribution	Hitron Americas	NetBetShop	Pro Wireless	Motorola Network
connectivity tech	Wired	Ethernet	Ethernet	USB	Ethernet	Cable
ethernet ports	1	1	2	—	1	2
number of ports	1	—	2	3	1	6
data transfer rate	343072 megabits per second	960 megabits per second	1 gigabits per second	280 megabits per second	3.8 gigabits per second	6 gigabits per second
max downstream rate	343 megabits per second	960 megabits per second	1000 megabits per second	160 megabits per second	—	686 megabits per second
max upstream rate	131 megabits per second	960 megabits per second	350 megabits per second	120 megabits per second	3.8 gigabits per second	1 gigabits per second
modem type	cable	cable	cable	cable	cable	dsl
internet service provider	Comcast/Xfinity, Cox, Charter, Time Warner, Mediacom, Bright House	xfinity from comcast, cox communications	xFinity from Comcast, Charter Spectrum, Cox Gigablast, Astound, Grande, RCN, Wave, Zito Media	xfinity from comcast, cox communications	cox communications, xfinity from comcast	xfinity, spectrum, cox, optimum

Product Description

Building upon the success of the SB6121, Motorola's SURFboard SB6141 enhances your personal media experience, at lightning-fast broadband speed. It harnesses the power of DOCSIS 3.0 technology to bond up to eight downstream channels and four upstream channels--providing you advanced multimedia services with data rates up to 343 Mbps download and 131 Mbps upload depending on your Cable Internet provider service. That makes streaming HD Video, gaming, shopping, downloading, working, high-quality voice and video conferencing, and peer-to-peer networking applications far more realistic, faster, and efficient than ever before.

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Amazon.com Return Policy:You may return any new computer purchased from Amazon.com that is "dead on arrival," arrives in damaged condition, or is still in unopened boxes, for a full refund within 30 days of purchase. Amazon.com reserves the right to test "dead on arrival" returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. Any returned computer that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. Amazon.com will not accept returns of any desktop or notebook computer more than 30 days after you receive the shipment. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.

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Customer reviews

2,192 global ratings

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Customers say

Customers like the functionality, speed, and ease of setup of the modem. They mention it performs well, provides consistently good throughput, and is compatible with every speed that Brighthouse offers. Some appreciate the quality and value for money.

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Functionality Speed Ease of setup Modem quality Value for money Connection issues Compatibility Reliability

803 customers mention "Functionality"741 positive62 negative

Customers are satisfied with the functionality of the modem. They mention it continues to work well with their 7 Apple Wi-Fi devices, performs without any glitches, and is reliable. Some say it's a solid product and future-proofed for quite some time.

"...'re all used pretty much, but mine came with all accessories and had no sign of use...." Read more

"...It's been running well and stably after a Comcast technician came...." Read more

"...I have been doing Testmy.net speed tests and this thing is rock solid. Hope it keeps working like it does now I will be a happy camper...." Read more

"...It works really well with the Netgear Wireless N Router I also bought off Amazon last week. That thing was ~$25. This was ~$80...." Read more

535 customers mention "Speed"472 positive63 negative

Customers like the speed of the modem. They mention it provides consistently good throughput, and pages load in a flash. Customers also appreciate that it's compatible with every speed Brighthouse offers. Overall, they say the performance is more stable and the modem chugs along well.

"...So far after a few months there have been no dropouts or slow down like with my old Cisco modem...." Read more

"...Pages load in a flash now. Time will tell if it can handle the daily weekday afternoon slow down I have been getting...." Read more

"...This high download speed was much more stable throughout the day...." Read more

"...I would actually highly recommend the WHITE version, as it tripled my upload speed and boosted my download speed a bit as well...." Read more

451 customers mention "Ease of setup"422 positive29 negative

Customers find the setup of the modem easy. They mention it's super easy to activate with Time Warner, and it goes in extremely easily. Some say the online chat is very quick and friendly. Overall, customers are satisfied with the ease of setup and performance of the modem.

"...Setup was quick and easy through Comcast with only one call...." Read more

"...I works perfectly was easy to install and provision by TWC. Some complain that the black ones are used and from one of the cable companies...." Read more

"...It was easy to setup, with a reasonably user-friendly menu accessible through your web browser...." Read more

"...The faster extreme level of service has made everyday browsing noticeably snappy, while downloads of larger files is now about twice as fast...." Read more

373 customers mention "Modem quality"297 positive76 negative

Customers like the quality of the modem. They mention it's reliable, gets excellent signal levels, and has solid signal throughout their house. It uses the signal more efficiently and posts better specs. Customers also say it will handle future Cox Communication bandwidth upgrades in the near foreseeable future.

"...The modem is open-sourced, but the configuration page (if you can call it that) leaves something to be desired...." Read more

"...Its Wi-Fi performance is excellent throughout our house, including the basement and extending into our yard...." Read more

"...system, is backward compatible and its channel bonding technology to boost my bandwidth speed...." Read more

"This is an otherwise good cable modem, and it has 8 channel download capability...." Read more

196 customers mention "Value for money"180 positive16 negative

Customers are satisfied with the value of the modem. They mention it's worth the price and there are no more monthly rental fees. Some say it's an excellent purchase with no issues.

"...MoCa signals, easy to access menu, easy to set up and cost less than its predecessors...." Read more

"...bonding compliant, that is approved by your ISP, and at a good price, The Motorola Surfboard SB6141 at $79.00 is the best...." Read more

"...Overall, an excellent purchase with no issues." Read more

"...menu to see what the modems doing and to restart it. Its worth the money just to upgrade to the DOCSIS3 modem if for nothing else...." Read more

127 customers mention "Connection issues"64 positive63 negative

Customers have mixed opinions about the connection issues with the modem. Some mention their connections are flawless, while others say they constantly have connection issues.

"...It also means that it uses channel bonding technology to gain access to the unused bandwidth capacity available on your network, in effect, boosting..." Read more

"...fitted the definition of modem flapping, but the connection was disconnecting and reconnecting for at least 2 to 3 times per hour and having..." Read more

"...Even though the basic instructions aren't in the box, connection is straight forward - just duplicate the current modem connections on the new unit..." Read more

"...Again, it worked just for that time then ceased to connect normally & automatically after that...." Read more

68 customers mention "Compatibility"46 positive22 negative

Customers have mixed opinions about the modem's compatibility. Some mention it works with Comcast and Time Warner Cable, while others say it didn't work with Comcast and their regular techs couldn't activate it automatically.

"...security, channel banding technology, GIGe-RJ45 port, compatible with EuroDOCSIS, has built-in filter to reduce interference from MoCa signals, easy..." Read more

"...All you need to know is this:- It works with Comcast (check the webpage of your ISP to confirm)-..." Read more

"...However the activation window didn't work...." Read more

"...This SB6141 modem is listed, and supports ALL internet connection plans offered via Cox. I am now a happy camper!..." Read more

69 customers mention "Reliability"3 positive66 negative

Customers are dissatisfied with the reliability of the modem. They mention it doesn't work for more than a week, has horrible results, and doesn't warrant the device.

"...couple of the ones I dealt with came across as real mouth breathers: unhelpful, ignorant, poor command of English, you name it...." Read more

"...TOLD TODAY THAT THE SPLITTER RECOMMENDED BELOW IS NOT OK FOR THIS APPLICATION...." Read more

"...Over the course of June, 2014, the modem started showing signs of degradation that I naively assumed were the cable co's fault like dropped..." Read more

"...I'm a bit disappointed by the fact that this product holds up poorly over long term use...." Read more

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Nizel A.

Godlike modem after firmware is updated.

Reviewed in the United States on May 8, 2014

Verified Purchase

I decided to upgrade my entire network once my Cisco modem started glitching out. The Motorola SB6141 looked to be the best on the market at the time so I added it onto my network and paired it with the new NetGear "NightHawk" R7000. Setup was quick and easy through Comcast with only one call.

Note to buyers: the black ones are for non-consumers/businesses so they're all used pretty much, but mine came with all accessories and had no sign of use. I believe the firmware shipouts have been fixed or Comcast auto-updated my firmware without my knowledge since mine was black and came with 1.0.6.10 instead of the bugged 1.0.6.3 firmware. The bugged firmware most likely caused a lot of returns which is why they're able to sell these to consumers.

Testing out the speeds I was able to crank out about 60mbps on what is supposed to be a 50mbps connection after configuring things (I have a super strong signal coming from my isp, just enough so that it doesn't cause connections issues.) So far after a few months there have been no dropouts or slow down like with my old Cisco modem. Everything I download maxes out speeds and is finished within seconds if under 1GB.

The modem is open-sourced, but the configuration page (if you can call it that) leaves something to be desired. On mine I can't change the modem specific settings, it just gives me what its set to. On my old Cisco I could change quite a bit concerning signals and such. I'm assuming there's another device to be paired with it that enables the changing of settings. So to be safe I'd reset to factory defaults (the only thing it allows) in-case someone was able to access settings and changed things.

Overall a great top of the line modem, built to handle everything except Google's insane fiberwire connection. Right now I'd say it's king of the hill for those without Google.

One person found this helpful

Helpful

H. Chen

Great So Far

Reviewed in the United States on June 20, 2013

Verified Purchase

First of all, I would suggest to read the "The most helpful critical review" by "permutations" before making a purchase decision of this modem. It's for your own sake. I bought mine before reading it. So far I've been lucky, but two weeks is too short a time to be certain, and your experience could be largely different. Additionally, my review also includes context referring to permutations's review.

As of this review, I've owned my OEM 6141 modem for about two weeks. It's been running well and stably after a Comcast technician came.
On my modem's Help page (to access yours, go to 192.168.100.1), copyright is from 2000-2011, so the modem is likely manufactured sometime in 2011. However, it doesn't necessarily mean my modem had ever been used.

After some Google search, I believe it is true that you wouldn't be able to buy black version of 6141 from large retailers. On the other hand though, it is quite common for small online retailers to sell new OEM items. How they are able to acquire modems that are supposedly sold to and only distributed by ISPs, I don't know, but to claim all black modems are used is not exactly fair, either. Anyhow, "buying OEMs" itself runs the risk of not having extended warranty and having higher risk to frauds in the first place, with the benefits of lower prices. It is a trade-off and risk any OEM buyer has to take. In short, do it at your own risk. Caveat emptor.

Oh, my modem does have the latest firmware (version 1.0.6.10) and Firmware Build Time: Oct 29 2012 18:07:13. Since my ISP is Comcast, I couldn't tell whether my modem was used or Comcast has updated its firmware. I believe it is likely the later, since Comcast technician asked for the modem's box, which has modem's spec info -mac address, serial number, etc- on it, and did something with it in his tech van for a long while when visiting my house.

Now more about the tech visit.
The reason I scheduled an appointment is because my connection was behaving badly. I don't know if its behavior fitted the definition of modem flapping, but the connection was disconnecting and reconnecting for at least 2 to 3 times per hour and having frequent ping spikes (webpages would suddenly had long halts and then resume loading), and the downstream speed was way below what my service claims but the upstream speed was always good. To be more precise, one of my three downstream channels had higher noise (31~32 SNR ratio) compared with the other two.

The reason I heavily question whether it was flapping or not is because the above connection issues only happened half of the day, always between roughly 9pm to 9am. For the other half of the days, I was able to get advertised speed and had stable connection. Due to this peculiar behavior, I asked for a tech visit - after two useless Comcast online chat assistance, however.

And, yes, after the tech took out a filter, which I had no idea what it was for, attached to the cable running to my house in the green cable box on the street curb, the peculiar issue has stopped since then. Now I have eight downstream channels with very good signals compared to 2+1bad I previously had.

So, I might had been lucky not to read permutation's review prior to calling the tech. Otherwise I might had returned my OEM 6141 and still be stuck with the connection issue even now (*Whatever the tech did with my modem box didn't solve the issue). In short, my point is, if any connection issue happens with using this modem model, don't hastily assume your modem is bad right away. It might not be the culprit. Trouble shooting your connection carefully.

Because, frankly, used ≠ bad; OEM ≠ bad. My previous modem 6121 was used for more than 5 years without any issue. Motorola has been a trustworthy brand. Being OEMs doesn't change that -- only abusive usage would.

-------Update-------
Below is from modem's status page:
Current Time and Date, Jul 01 2013 21:55:35
System Up Time: 13 days 13h:26m:6s
It's been up and running without any disconnection or slowdown for nearly two weeks.

------Recommended Troubleshooting Steps------
1. If it is already known that your ISP provider does not update customer-owned, non-leased modem firmware. Avoid this modem.
2. If you have connection problem using this modem, first check the modem's firmware version. If "Firmware Name" on 192.168.100.1's "Help" page is older than SB_KOMODO-1.0.6.10-SCM00-NOSH. Contact your ISP to request a firmware update before deciding to return modem.
3. If the firmware version is 1.0.6.10 or newer and the connection issue persists, request a tech visit to check cable routing problem.
- In my case, a filter inside Comcast's cable collection box on street curb was affecting connection signals.
- The removed filter started to affect my connection only until I upgraded my service from Performance (25Mbps/5Mbps) to Blast (50Mbps/10Mbps). At first I thought my connection was unstable due to the older modem incapable of handling 50Mbps downstream. Which, of course, turned out not to be the case.
4. If both 2 and 3 fail to fix connection issue and you did not have issue using prior modem(s), it is likely the modem is faulty. Return for refund or exchange.

2 people found this helpful

Helpful

Frederick

No more TWC rip off

Reviewed in the United States on August 19, 2013

Verified Purchase

TWC has decided to charge $6.99 for their crappy Ubee modem lease so I bought this instead. I works perfectly was easy to install and provision by TWC. Some complain that the black ones are used and from one of the cable companies. I know it ain't TWC they have given me 3 different ones and they all stunk. Unreliable speeds were all they were good for. I have been doing Testmy.net speed tests and this thing is rock solid. Hope it keeps working like it does now I will be a happy camper. Pages load in a flash now. Time will tell if it can handle the daily weekday afternoon slow down I have been getting. It is bonding 4 channels on the upstream side but only showing 1 channel on download side not sure if that is a TWC issue ( and no I do not want to call 7-11 in India ) hope I get more channels bonded later. Still with standard I am getting 13mbps I guess I will have to call and find out why I am not getting 15 as I should. That 13 is rock solid though used to get a lot less.

Helpful

Top reviews from other countries

Review guys

Great modem if you know your stuff

Reviewed in Canada on January 28, 2021

Verified Purchase

Does not have the puma 6 chipset which drops signal and has major latency issues. Is why I bought it and works like a charm with a good router. 5 stars

John Eadie

Brown box looks and acts brand new

Reviewed in Canada on August 21, 2021

Verified Purchase

I already had an old Motorola @ 15 Mbps .. moving to @ 75 Mbps really easy.

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Motorola Surfboard SB6141 DOCSIS 3.0 High-Speed Cable Modem- Black (OEM Brown Box)