Amazon.com: Kindle Fire HDX 8.9", HDX Display, Wi-Fi and 4G LTE, 16 GB - Includes Special Offers (Previous Generation - 3rd) : Amazon Devices & Accessories

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Kindle Fire HDX 8.9", HDX Display, Wi-Fi and 4G LTE, 16 GB - Includes Special Offers (Previous Generation - 3rd)

Brand: Amazon

9,200 ratings

| 389 answered questions

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Exclusive 8.9" HDX display with unsurpassed pixel density (339 ppi/2560x1600), plus powerful 2.2GHz quad-core processor
Breakthrough ultra-light design - Weighing just 13.2oz, it's 34% lighter than the previous generation
8MP rear-facing camera with LED flash, plus a front-facing HD camera for Skype video calls and more
Live on-device tech support is just a tap away with the new "Mayday" button

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5 star		65%
4 star		13%
3 star		8%
2 star		4%
1 star		10%

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The once great Kindle Fire - what happened Amazon?

Reviewed in the United States on April 9, 2020

Verified Purchase

This is a great tablet! BEAUTIFUL screen, good performance, nice size, weight, quality feel. Puts the current Kindles to shame with their only added value being newer/faster processors - but they could have easily updated these HDX units to a new version but keep all the goodness that these came with. Makes you wonder what Amazon is thinking with the current design Kindle's being lower quality.
- I have, and still regularly use my iPad, and my Lenovo 10.1" Yoga Books (one Android and one WinDoze) but this HDX that I bought as my Kindle device has set itself apart such that it will be added to my fleet of electronic traveling companions. Good enough, that knowing they are only available used, I bought a second one since they will at some point become unobtainium. Sad. Amazon - please re-think this and bring back the HDX Kindle.

38 people found this helpful

Beware! Think VERY hard before you decide to buy this tablet!

Reviewed in the United States on February 22, 2016

Verified Purchase

Since my wife and daughter were on our iPad all the time, I wanted another tablet for myself. The Kindle Fire looked interesting, had some good reviews, and since I already had a Kindle Keyboard for reading that was still working well, I figured it was a pretty safe bet. And it was...for awhile.

The pros: the screen is amazingly clear. Pictures and videos are sharp as a knife. I watched a lot of my Netflix on the Kindle Fire. The sound coming through the speakers was great, both with and without headphones. The Silk browser took some getting used to but it's largely intuitive and I figured it out fairly quickly. I used my Kindle Fire everyday for over a year-and-a-half with only a few minor glitches that were easily resolved.

And now the bad news. A few days ago, the tablet crashed and froze and is now stuck on the title screen and is unable to boot up. A hard reset failed, so I contacted customer service for help. The rep walked me through an attempt to restore the Kindle Fire to its factory settings, which would wipe out everything on it but should get it working again. When this also failed, the rep said there was nothing more to be done. And since I was well past the expiration date of my warranty, my nearly $400 tablet was now a complete loss. After less than 2 years. I should like to add that the Kindle Fire never left my house - I did not drop it, spill water on it, play catch with it, or damage it in any way. My only recourse was to buy a brand new tablet, although, the rep informed me, I would receive a modest discount to ease the burden on my wallet.

I have since learned, to my great chagrin and increasing outrage, that this was not an isolated incident. Dozens and dozens of others have encountered the same problem and received the same answer. "Electronic devices break down sometimes, don't really know why, not much we can do - why don't you buy our latest model? New and improved!" I've been an Amazon customer since 2002 and this is the first time I've really been disappointed in their service. There is obviously a huge problem with one of their flagship products but they have not come up with a software patch or offered to fix it or replace it. Maybe some people can afford to buy the latest tech gadgets every year or two but I am not one of them.

You should know that I'm writing this review on the very same iPad I owned (for over a year!) before I bought the Kindle Fire, and it is still going strong. If Amazon hopes to maintain their share of the tablet market it will need to extend their shelf life, or risk losing that share altogether. Poorly-made products do not speak well of you, Amazon. I still enjoy my Kindle e-reader but I will never buy another Kindle Fire.

87 people found this helpful

Reviewed in the United States on November 12, 2015

Verified Purchase

This review is in part for the product, which I love, but more importantly, for a recent experience I had with Amazon. My Kindle actually stopped working two months after my warranty expired. While I have concerns about why it died after only a year and two months, I'm hoping that was a fluke. Customer service tried to help, but my Kindle simply would not turn on. I was out of warranty, and I really couldn't afford another Kindle (I'm an underpaid teacher). So basically, I was left "Kindleless" and unhappy with my initial experience with Customer Service. I ended up canceling all my Amazon subscriptions and decided I would just go with the more popular I-Pad once I saved enough money. I did, however, send an email to Jeff@Amazon.com, not ever thinking anything would come of it. To my complete surprise and satisfaction, a representative contacted me, offered an apology, and sent me a replacement Kindle for free. They took into consideration that I have been an Amazon customer for seven years, had Prime and Kindle Unlimited subscriptions, and have been a loyal customer for years. It's heartwarming to see a company step up and do the right thing by its customers. I'll be doing business with Amazon for years to come, probably from the Amazon app on my Kindle!

46 people found this helpful

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