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HP Notebook Laptop (15-g020dx) - Black, 15.6in, 1TB HDD, AMD A6, 4GB RAM (Renewed)

3.8 3.8 out of 5 stars 103 ratings

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This product has been professionally inspected and tested by Amazon-qualified suppliers. The product may have minimal scratches or dents, and a battery with at least 80% capacity. Box may be generic and accessories may not be original, but will be compatible and fully functional. This product is eligible for a replacement or refund within 90 days of receipt if you are not satisfied. Learn more

Brand HP
Model Name 15-g020dx
Screen Size 15.6 Inches
Color Black
Hard Disk Size 1 TB
CPU Model AMD A Series
Ram Memory Installed Size 4 GB
Operating System Windows 8
Graphics Card Description Dedicated
Graphics Coprocessor AMD Radeon HD 8400

About this item

  • K7W82UA
  • 4 GB
  • 1 TB
  • AMD Radeon HD 8400
› See more product details
Note: Products with electrical plugs are designed for use in the US. Outlets and voltage differ internationally and this product may require an adapter or converter for use in your destination. Please check compatibility before purchasing.

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Customer reviews

3.8 out of 5 stars
103 global ratings

Customers say

Customers like the functionality, value, and speed of the notebook computer. They mention it runs Minecraft really nicely, Netflix and HBO GO work flawlessly, and is a great buy for the money. Customers are also satisfied with the design and ease of use. However, some customers have reported that the computer is very slow and stops responding all the time. They also have issues with the defect level. Opinions are mixed on the battery life.

AI-generated from the text of customer reviews

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FunctionalityValue for moneySpeedDesignEase of useBattery lifeSlacknessDefect level
16 customers mention "Functionality"12 positive4 negative

Customers like the functionality of the notebook computer. They mention it runs Minecraft really nicely, Netflix and HBO GO work flawlessly, and the 1366 x 768 display resolution is crisp. Some say they're excited about all the features and performance.

"...Still very much LOVE this laptop!! Hasn't failed me yet. Would definitely purchase again!" Read more

"...I like it as well because it's fast, functional and great for doing all the essentials on a laptop.." Read more

"...Update: Internal Wi-Fi connector stopped working within a year. Looked it up and apparently its a common issue with HP products...." Read more

"...Battery life is as advertised. Processor works pretty well. Quick boot up and restarts. For under $400, you're getting a pretty nice computer...." Read more

12 customers mention "Value for money"12 positive0 negative

Customers appreciate the value for money of the notebook computer. They mention it has lots of features and decent performance for the price.

"Great laptop for the price! This is the second HP we own...." Read more

"Best bang for your buck! I'm DJ running Virtual DJ app with this laptop. Does what I need it to do and 1 TB hard drive!..." Read more

"Great buy for the money. Was still registered to previous owner and had to call tech support at HP to clear setti gs and install factory settings." Read more

"great laptop for the price" Read more

9 customers mention "Speed"9 positive0 negative

Customers are satisfied with the speed of the notebook computer. They mention it runs nicely, has a quick boot up and restarts, and no problems loading it with their previous laptops.

"...a little bigger than I am use to (my Macbook was about 13"), it's fast and has a ton of storage...." Read more

"...I like it as well because it's fast, functional and great for doing all the essentials on a laptop.." Read more

"...Battery life is as advertised. Processor works pretty well. Quick boot up and restarts. For under $400, you're getting a pretty nice computer...." Read more

"...This runs minecraft really nicely. It's fast, the windows 8 runs nicely. I would recommend this computer to a friend." Read more

7 customers mention "Design"7 positive0 negative

Customers like the design of the notebook computer. They say it's nice, has decent graphics, and is perfect.

"Easy to use. Quite a bit of storage. Decent graphics. Speaker isn't that great, but I didn't buy it expecting a Bose speaker system...." Read more

"...Other than that, it's a pretty decent laptop." Read more

"Nice look" Read more

"Nice computer. Battery life last a long time." Read more

6 customers mention "Ease of use"6 positive0 negative

Customers find the notebook computer easy to use. They mention it's lightweight, has tech help and tips available, and is great for doing all the essentials on a laptop. Customers also appreciate the many features and decent performance for the price.

"...I like it as well because it's fast, functional and great for doing all the essentials on a laptop.." Read more

"Easy to use. Quite a bit of storage. Decent graphics. Speaker isn't that great, but I didn't buy it expecting a Bose speaker system...." Read more

"...Lots of tech help and tips available, no problems so far.Update: Internal Wi-Fi connector stopped working within a year...." Read more

"THE perfect lap top for me. Light weight, easy to use and compact. No problems loading this lap top with my previous ones info...." Read more

7 customers mention "Battery life"4 positive3 negative

Customers have mixed opinions about the battery life of the notebook computer. Some mention it's as advertised, while others say it'll suck.

"...Battery life is as advertised. Processor works pretty well. Quick boot up and restarts. For under $400, you're getting a pretty nice computer...." Read more

"I wish I had not gotten this. The battery is terrible and holds a charge only 1 1/2 to 2 hours...." Read more

"Good laptop good battery supply, only real complaint is the speakers aren't as good as I was hoping. They're not horrible just could be better." Read more

"...DO NOT PURCHASE THIS ITEM!! The battery life sucks. I have nothing good to say about this laptop." Read more

8 customers mention "Slackness"0 positive8 negative

Customers are dissatisfied with the notebook computer's sluggishness. They mention it takes several minutes for the desktop or tiles to appear. Some say it has an odd speed control and stops responding all the time.

"...it's either faulty or has some odd speed control on it that makes moving so slow with no way to fix it. Odd sound problems from time to time...." Read more

"It is very very slow. Takes several minutes for desktop or tiles to appear and opening some programs is also slow" Read more

"not as good as my previous HP. it sometimes runs a little slow. it does it's job though." Read more

"...guess there is not one thing I like about this computer, from being very slow to hopping around on its own." Read more

6 customers mention "Defect level"0 positive6 negative

Customers are dissatisfied with the notebook computer's defect level. They mention the hard drive is corrupted and the product is terrible.

"While it was working it worked fine. It was man made and was defective. I did return it, but my family still owns 3 other HP's...." Read more

"...A total piece of junk." Read more

"...Other than that it is terrible! My main issue is that most of the time it will not type reliably for me...." Read more

"...Touchpad is awful, it's either faulty or has some odd speed control on it that makes moving so slow with no way to fix it...." Read more

BROKEN OUT OF THE BOX.
1 out of 5 stars
BROKEN OUT OF THE BOX.
Purchased this laptop and it was defective right out of the box. I've attached pictures of the two messages I get when attempting to power up the computer. I have sent three messages to the seller and have gotten no response. Complete scam.
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Top reviews from the United States

Tjazzare
5.0 out of 5 stars which I thoroughly enjoyed while it lasted
Reviewed in the United States on October 25, 2015
Verified Purchase
I am very impressed with this computer. I use to have an Apple Macbook, which I thoroughly enjoyed while it lasted, but this computer---for the price---which is about $700 cheaper, gets the job done. I am very satisfied with this HP product. While it's a little bigger than I am use to (my Macbook was about 13"), it's fast and has a ton of storage. I was looking for a relatively cheap laptop for grad school that would allow me to (simultaneously) surf the internet, type on Word, create on PowerPoint, AND listen to iTunes. While it's not a gaming machine, I can play certain (older) FPS games---such as the original Far Cry---without any problems. But I did not buy this computer anticipating to play BF4 or Crysis 3, I bought it to browse the internet efficiently and utilize Microsoft Office. Netflix and HBO GO work flawlessly and the 1366 x 768 display/resolution is crisp. There are ample (3) USB ports, an HDMI port, AUX, and an optical disk drive. While it doesn't come equipped with Bluetooth, again, there are *3* USB ports to connect a Bluetooth module to.

I have had this computer for about 6 months now and I have yet to experience any problems. My girlfriend recently ordered a $500+ HP laptop and she is constantly asking to borrow my g020dx (for a variety of reasons). In retrospect---having used my girlfriend's 13" HP---15" does seem a bit cumbersome, but the numpad (which hers doesn't have) has proven to be very helpful when using Excel, and the 1 TB storage is just fantastic.

Overall, I am VERY happy with my purchase.

**REVIEW UPDATE 4/8/2017**

Still very much LOVE this laptop!! Hasn't failed me yet. Would definitely purchase again!
One person found this helpful
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Ebony Tate
4.0 out of 5 stars Great for the Price!
Reviewed in the United States on February 23, 2015
Verified Purchase
My mother initially ordered a new Dell, but after experiencing many problems we returned the laptop. I went online to find her something and found this and saw it was an even better deal with better specs and higher reviews/ratings. Ordered it. Got it two days later and my mom couldn't be more happy. I like it as well because it's fast, functional and great for doing all the essentials on a laptop..
13 people found this helpful
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W.
5.0 out of 5 stars Best computer for under $400
Reviewed in the United States on November 16, 2015
Verified Purchase
Easy to use. Quite a bit of storage. Decent graphics. Speaker isn't that great, but I didn't buy it expecting a Bose speaker system. The trackpad is probably the worst thing. I had to mess around with the settings to finally get it to work for me (turn Cortana off and use only the touch, button, and 2 finger scroll to prevent the Windows Search from coming up every 2 seconds when you scroll). Battery life is as advertised. Processor works pretty well. Quick boot up and restarts. For under $400, you're getting a pretty nice computer. Just realize that it's not your high end, super fast, great display computer which it shouldn't be labeled as anyways. Its the computer for the middle schooler, high schooler, college student, or any beginner laptop. For all the people giving negative reviews, it's because they expected to get something as good as a Macbook Pro or Dell XPS. This isn't supposed to be a that kind of computer. It's for the cost conscience people who also like something that works very well.
3 people found this helpful
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Civil Mediator
3.0 out of 5 stars While it was working it worked fine. It was man made and was defective
Reviewed in the United States on July 27, 2015
Verified Purchase
While it was working it worked fine. It was man made and was defective. I did return it, but my family still owns 3 other HP's. I would buy it again, but decided to wait.
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GC0110
1.0 out of 5 stars Apple does customer product design and service right, HP doesn't.
Reviewed in the United States on May 12, 2015
Verified Purchase
I'll admit my biases, I like Apple and not Windows, so the computer has a strike against it already. I had to buy it to run a few programs that I can't get to run on my 'Windows inside a Mac' program.

That said, the keyboard is too far forward for my taste. The keys have a cheap, hollow plastic feel to them. The 'start' screen is too confusing, too busy, too cluttered up with advertising and other junk I have no interest in. The on/off key doesn't give a clear sense of when it's actually been activated, such as thru a beep, and I can't tell if the machine is starting up or not.

I've tried to add a printer for about a week now, and can't get it to do so. It won't auto-detect, even though it's plugged in. The printer company doesn't include a CD any longer, and downloading the driver program and trying to install it manually also doesn't work. It gives little beep noises over my unsuccessful driver installation efforts, but I have no idea what they mean. If there's a 'help' file somewhere in this system to figure out what's going on I can't find it.

HP support is VERY underwhelming. The computer came with no DVD as to its programs. Maybe it's not supposed to have one, I don't know, I haven't bought a computer for a few years and maybe companies like HP are too chintzy now to include a 10 cent DVD automatically. Amazon couldn't tell me if one was due or not. Amazon said to call HP's 800 number, and in doing that all I got was voice mail hell, and was being told to go on-line to their Help website. Going online just yielded more frustration, as to filling out a form but having no apparent way to send it.

The computer itself, it works. It has a hard drive, it has memory, it has a screen, it's faster than my several year old machine, whoopity doo.

Bottom line: I bought this mainly because a consumer magazine said that it was better than the competition, and my growing dissatisfaction with Dell which I had owned for many years. But if there was a zero star rating I'd give it to HP for making this model. A total piece of junk.
One person found this helpful
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Jennifer J Bandow
2.0 out of 5 stars This computer does good playing music from pandora or amazon music stations
Reviewed in the United States on October 16, 2015
Verified Purchase
I bought this computer thinking I didn't need anything fancy. I don't watch videos, I don't play games, etc. I just need to surf web, listen to music, send emails, etc. This computer does good playing music from pandora or amazon music stations. Other than that it is terrible! My main issue is that most of the time it will not type reliably for me. For about every 10 letters I type, I have 1 letter that does not show up. This means I have to type slowly so I can stop and hit a key twice if I need to. Not good! I even went to HP online help. They tried to reprogram it for me, but to no avail.
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