Below, I have included my actual log with Amazon which wasted THREE hours of my life that I can't get back!!!! I'm so ANGRY right now! I think I'll be cancelling my subscription to Prime. I think it is horrendous how i am being treated as a customer!!!!!!! Trying to peacefully resolve this situation has taken THREE HOURS OF MY LIFE that I can't get back! For no reason!!! Read the stupidity and the ridiculous interaction below:
No previous messages
Messaging Assistant | Customer Service
Hi, thanks for contacting Amazon. I'm Amazon's chat helper.
I'm here to answer your questions & get the right person to help you out.
As I send you messages, you can select a button to reply. Give it a try.
4:35 PM
Got it
4:35 PM
Messaging Assistant | Customer Service
OK
Amazon Reload
Is this what you need help with?
4:35 PM
Yes, that’s it
4:37 PM
Messaging Assistant | Customer Service
Ok, you can chat with an associate now or request a call back.
You can also go to your Customer Service hub to fix most things or to search help pages. What do you prefer?
4:37 PM
Chat with an associate now
4:37 PM
Messaging Assistant | Customer Service
If you have details you think would help the associate, type them here.
An associate will join the chat.
4:37 PM
apparently i did not enter the promo code
USGIFTCARD21
this promo was very hard to understand
4:37 PM
J
Jyoti has joined & will be ready to chat in just a minute.
hello jyoti
4:38 PM
Jyoti | Customer Service
Hello,
Just give me a moment while I check for it.
J
4:39 PM
thank you
4:39 PM
Jyoti | Customer Service
Error
Failed to apply Promotional certificate.
I can cancel it
You can place a new order.
J
4:39 PM
yes please. will it be credited back to my account today?
4:39 PM
Jyoti | Customer Service
You haven't been charged yet
Transactions
No transactions found for this order
J
4:40 PM
awesome. yes please cancel it
4:40 PM
Jyoti | Customer Service
Done!
I have cancelled it.
J
4:40 PM
thank you so much!
4:40 PM
Jyoti | Customer Service
You're welcome.
Gift Card Balance: $100.00
I am unredeeming iy
done
Anything else I can help you with?
J
4:45 PM
thank you
that was the part i was looking for
there is nothing pending on my bank account yet
let me check real quick again while you are still there
4:46 PM
Jyoti | Customer Service
yes Please
J
4:46 PM
yes
4:46 PM
Jyoti | Customer Service
wait
J
4:46 PM
it shows nothing pending
oh! it shows it in history!
i was already charged!
4:46 PM
Jyoti | Customer Service
yes
I cancelled it
still it got charged
J
4:47 PM
can it either be refunded or canyou just refund $10
that was the promo
4:47 PM
Jyoti | Customer Service
it has been added already
J
4:47 PM
yes it has already been charged
4:47 PM
Jyoti | Customer Service
Gift Card Balance: $10.00
J
4:47 PM
it shows in history on my bank history
transaction history
4:47 PM
Jyoti | Customer Service
$10 has been given as additional
J
4:48 PM
where can i find it?
4:48 PM
Jyoti | Customer Service
It will be automatically applied to your next order
J
4:48 PM
got it
4:48 PM
Jyoti | Customer Service
I am escalating this to concern team $100 will be added to you now
since I have unredeem it
J
4:49 PM
ok
do you want me to check to see if it returns?
4:49 PM
Jyoti | Customer Service
it will
No need to worry
yes you can contact us back
J
4:50 PM
well... the item i wanted to purchase is only available for a limite time at that pirice
when should i contact you back?
4:50 PM
Jyoti | Customer Service
it will appear within 1 hour
J
4:50 PM
ok. i iwll check. in an hour.
thank you jyoti
4:50 PM
No previous messages
Messaging Assistant | Customer Service
Hi, thanks for contacting Amazon. I'm Amazon's chat helper.
I'm here to answer your questions & get the right person to help you out.
As I send you messages, you can select a button to reply. Give it a try.
4:35 PM
Got it
4:35 PM
Messaging Assistant | Customer Service
OK
Amazon Reload
Is this what you need help with?
4:35 PM
Yes, that’s it
4:37 PM
Messaging Assistant | Customer Service
Ok, you can chat with an associate now or request a call back.
You can also go to your Customer Service hub to fix most things or to search help pages. What do you prefer?
4:37 PM
Chat with an associate now
4:37 PM
Messaging Assistant | Customer Service
If you have details you think would help the associate, type them here.
An associate will join the chat.
4:37 PM
apparently i did not enter the promo code
USGIFTCARD21
this promo was very hard to understand
4:37 PM
J
Jyoti has joined & will be ready to chat in just a minute.
hello jyoti
4:38 PM
Jyoti | Customer Service
Hello,
Just give me a moment while I check for it.
J
4:39 PM
thank you
4:39 PM
Jyoti | Customer Service
Error
Failed to apply Promotional certificate.
I can cancel it
You can place a new order.
J
4:39 PM
yes please. will it be credited back to my account today?
4:39 PM
Jyoti | Customer Service
You haven't been charged yet
Transactions
No transactions found for this order
J
4:40 PM
awesome. yes please cancel it
4:40 PM
Jyoti | Customer Service
Done!
I have cancelled it.
J
4:40 PM
thank you so much!
4:40 PM
Jyoti | Customer Service
You're welcome.
Gift Card Balance: $100.00
I am unredeeming iy
done
Anything else I can help you with?
J
4:45 PM
thank you
that was the part i was looking for
there is nothing pending on my bank account yet
let me check real quick again while you are still there
4:46 PM
Jyoti | Customer Service
yes Please
J
4:46 PM
yes
4:46 PM
Jyoti | Customer Service
wait
J
4:46 PM
it shows nothing pending
oh! it shows it in history!
i was already charged!
4:46 PM
Jyoti | Customer Service
yes
I cancelled it
still it got charged
J
4:47 PM
can it either be refunded or canyou just refund $10
that was the promo
4:47 PM
Jyoti | Customer Service
it has been added already
J
4:47 PM
yes it has already been charged
4:47 PM
Jyoti | Customer Service
Gift Card Balance: $10.00
J
4:47 PM
it shows in history on my bank history
transaction history
4:47 PM
Jyoti | Customer Service
$10 has been given as additional
J
4:48 PM
where can i find it?
4:48 PM
Jyoti | Customer Service
It will be automatically applied to your next order
J
4:48 PM
got it
4:48 PM
Jyoti | Customer Service
I am escalating this to concern team $100 will be added to you now
since I have unredeem it
J
4:49 PM
ok
do you want me to check to see if it returns?
4:49 PM
Jyoti | Customer Service
it will
No need to worry
yes you can contact us back
J
4:50 PM
well... the item i wanted to purchase is only available for a limite time at that pirice
when should i contact you back?
4:50 PM
Jyoti | Customer Service
it will appear within 1 hour
J
4:50 PM
ok. i iwll check. in an hour.
thank you jyoti
4:50 PM
Jyoti | Customer Service
You are welcome
Is there anything else I can help you with?
J
4:52 PM
no. i'll reach back out in an hour or check my ccount. thank you
4:52 PM
Jyoti | Customer Service
Thank you for contacting Amazon.
Have a nice day
Take care
J
4:52 PM
Jyoti has left. Thanks for contacting Amazon!
Messaging Assistant | Customer Service
Hi! It's Amazon's messaging assistant again.
Amazon Reload
Is this what you need help with?
6:29 PM
Yes, that’s it
6:29 PM
Messaging Assistant | Customer Service
Sorry, but it looks like you’re going to have to wait a bit to talk to someone over the phone.
You can chat with an associate now or go back to your Customer Service hub to fix most issues. What do you prefer?
6:29 PM
Chat with an associate now
6:29 PM
Messaging Assistant | Customer Service
If you have details you think would help the associate, type them here.
An associate will join the chat.
6:29 PM
P
Parvesh has joined & will be ready to chat in just a minute.
Parvesh | Customer Service
Hi there!
P
6:29 PM
I spoke with Jyoti about an hour ago
6:29 PM
Parvesh | Customer Service
I hope you and your family are safe there!
How can i help you today?
P
6:29 PM
my account was supposed to be credited but it has not been
6:29 PM
Parvesh | Customer Service
I understand that you didn't receive your refund.
P
6:30 PM
hi there! thanks! me and my family are safe. I really hope you and your family are too!
6:30 PM
Parvesh | Customer Service
Please allow me a moment to check this for you.
Thanks!
P
6:30 PM
ok'
6:30 PM
Parvesh | Customer Service
Thank you for waiting.
P
6:35 PM
yw'
did you find out anything
6:36 PM
Parvesh | Customer Service
As I have checked and I'm not able to understand which credit are you referring to
Could you please elaborate?
P
6:36 PM
sure
6:36 PM
Parvesh | Customer Service
Thank you.
P
6:37 PM
my bank lists it as J38FT3LN3
is that a confirmaiton number?
I was supposed to have entered this code
6:38 PM
Parvesh | Customer Service
Yes! That is a charge id for a completed charge which is for this gift card order
P
6:38 PM
i did nto receive a gift card
i was told to call back in an hour because all of it would need to be refunded and i would have to start all over again
it would be so much easier ifyou guys could just refund $10
i'd be fine with that
this is taking up a lot of my time
6:39 PM
Parvesh | Customer Service
Alright!
Please allow me a moment to check this for you
P
6:39 PM
ok
6:41 PM
Parvesh | Customer Service
Thank you for waiting!
P
6:42 PM
sure
6:42 PM
Parvesh | Customer Service
In this case, I can help you with the refund of the gift card as we do not have the option to issue a partial refund for this order
P
6:43 PM
it was not a gift card
it was a reload
but if i do that will i still qualify for the 10 gift card
it says you can only do it if you have never done reload before
6:43 PM
Parvesh | Customer Service
In this case, you can purchase a gift card for $10 and we'll help you with the refund as an exception for the apology
Would that be fine?
P
6:45 PM
that makes no sense. why would i buy a gift card and get a refund when i am supposed to get a refund for the $100 reload
that does not make sense
i was supposed to get a $10 gift card free for the 100 reload purchase
please look up the terms and conditions of this code
USGIFTCARD21
please tell your promo department this is marketed in a horrible way
i feel taken advantage of
i was trying to make a purchse and there was a button to click. i only found out i was supposed to enter the code later
6:48 PM
Parvesh | Customer Service
Could you please send me the screenshot of that page where it was mentioned so that i can check with them
P
6:48 PM
https://www.amazon.com/l/11158618011
i don't have the capapbility to screenshot right now but there is the link
this is such a waste of time
i wish they could keep track of their promos better
6:49 PM
Parvesh | Customer Service
Could you please send the screenshot to cs-reply@amazon.com from your registered email address?
P
6:49 PM
i feel like i should get an extra $10 just for all the time this is taking
wow
seriously
don't you think that is a lot of work?????
can you not access the link?
I'll try but i'm not sure i can do that
6:50 PM
Parvesh | Customer Service
It does not show that on my end from my link
Could you please send it from your registered Email address?
P
6:50 PM
ok
hold on
i will try
6:50 PM
Parvesh | Customer Service
Sure
P
6:51 PM
do you have
6:51 PM
Parvesh | Customer Service
Yes!
That is the one
Have you sent it?
P
6:52 PM
no
you will have to hold on
this is going to take a while
6:52 PM
Parvesh | Customer Service
Sure!
Take your time
P
6:53 PM
ok i sent one
i will also send the landing page that i got the link from
6:54 PM
Parvesh | Customer Service
Sure!
Could you please send and let me know once done?
P
6:55 PM
ok
you should now hhave two emails
6:56 PM
Parvesh | Customer Service
Thank you!
Please allow me a moment
P
6:58 PM
yw
ok
6:58 PM
Parvesh | Customer Service
Thank you for waiting!
P
7:02 PM
sure
7:02 PM
Parvesh | Customer Service
Have you sent it from your registered email address?
P
7:04 PM
yes'
both show as sent
they show as sent to "nobody"
is that correct?
the email address i entered was
7:05 PM
Parvesh had a technical issue. We're transferring you to a new associate, please wait.
V
Vaishnavi has joined & will be ready to chat in just a minute.
Vaishnavi | Customer Service
Hello my name is Vaishnavi I’m here to help you
V
7:05 PM
oh my gosh! do i have to start over now????? this is ridiculous!
you are the THIRD person i talked to today to deal with the same problem!
7:06 PM
Vaishnavi | Customer Service
Give me a quick moment go through the previous messages.
I'm sorry your previous chat disconnected. I will try and pick up where you left off.
V
7:06 PM
i sent it to the email address given
cs-reply@amazon.com
here is what the reply from your company said
Hello from Amazon,
You've written to an address that does not accept incoming direct e-mails, but we have provided links to help answer some common questions.
Where's My Stuff/Order: http://www.amazon.com/help/wheres-my-stuff
Cancel Items or Orders: https://www.amazon.com/gp/help/customer/display.html/?ie=UTF8&nodeId=201976060
Problem with an Order: https://www.amazon.com/gp/help/customer/display.html/?nodeId=201945500
Marketplace Order Problems: https://www.amazon.com/gp/help/customer/display.html/?ie=UTF8&nodeId=201889250
Gift Certificates: https://www.amazon.com/gp/help/customer/display.html/?ie=UTF8&nodeId=201937160
Returns & Refunds: http://www.amazon.com/returns
You can modify an order that has not shipped or update your address at any time by visiting Your Account: http://www.amazon.com/your-account.
You can find answers to other questions by searching http://www.amazon.com/help or reach out to us by clicking contact us at the bottom of any Help page.
Thank you for shopping at Amazon.com. We hope to see you again soon.
Sincerely,
Amazon.com Customer Service
http://www.amazon.com
7:08 PM
Vaishnavi | Customer Service
Do you want to cancel order of $100 gift card ?
V
7:09 PM
YES PLEASE
7:09 PM
Vaishnavi | Customer Service
Sure.
V
7:09 PM
But i need to make sure that i qualify for the $10 certificate for reload
they said yo uhad to be a first time customer
7:09 PM
Vaishnavi | Customer Service
The order is not getting cancelled M.E.
As the ticket has been raised it will take 3-5 working days to resolve the issue
After that we can cancel the order and issue refund
V
7:11 PM
OH MY GOSH@!!!!!!!!!
who can i file a complaint with???/
this is HORRIBLE!!!!!
7:12 PM
Vaishnavi | Customer Service
I am sorry for the inconvenience caused to you.
We will take care of this
Please do not worry
V
7:12 PM
NOOOOOOOOOOOO
I HAVE TO KEEP CALLING YOUY GUYS
THIS ALREADY TOOK 3 HOURS OUT OF ME DAY!!!!!
I NEED TO TALK TO A MANAGER
THIS SI HORRIBLE
7:13 PM
Vaishnavi | Customer Service
Even if I transfer this chat to my supervisor, they'd be having the same resolution as we all share the same resources.
V
7:13 PM
WELL CAN YOU PLESE TELL THEM HOW HORRIBLE THIS IS??? L
YES
JUST LET METALK TO A SUPERVISOR
7:13 PM
Vaishnavi | Customer Service
Sure
V
7:14 PM
THREE HOURS OUT OF MY DAY THAT I CANT GET BACK
7:14 PM
Vaishnavi | Customer Service
Allow me a moment to transfer this chat to my Supervisor.
V
7:14 PM
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From the manufacturer
Amazon Reload
With Amazon Reload, you can add funds quickly and easily using your credit, debit, or prepaid gift card and then use your balance toward millions of items on Amazon.
Two easy ways to add funds to your balance
Reload
With Reload, you can add funds to your Amazon Gift Card balance with a one-time, manual reload on a date of your choice.
Auto-Reload
Want to set it and forget it? You can set up Auto-Reload to schedule automated fund transfers to your balance--either when your funds drop below a certain amount or on a regularly scheduled daily, weekly, or monthly basis.
Customer reviews
Doesn't ever expire & there aren't any fees either. It's an easy way to save up for an item you want. You can even choose to have it auto reload if you'd like.
Images in this review
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