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by S. Springer "Shane Springer" (Cave Springs, AR, US)
(REAL NAME)   
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Ritz-Carlton Customer Service Method - Leadership / Management Titles (September 4, 2012)
This list includes:
• Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization by Micah Solomon
• Total Quality Management: Text, Cases, and Readings, Third Edition by Joel E. Ross
• The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph A. Michelli
--> See entire list

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