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Customer Experience recommended books

Paola Miani
The list author says: "List of books recommended by experts"
The Buzz: 50 Little Things that Make a Big Difference to World Class Customer Service
The Buzz: 50 Little Things that Make a Big Difference to World Class Customer Service
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs
Subject To Change: Creating Great Products & Services for an Uncertain World: Adaptive Path on Design
Subject To Change: Creating Great Products & Services for an Uncertain World: Adaptive Path on Design
Simply Better: Winning and Keeping Customers by Delivering What Matters Most
Simply Better: Winning and Keeping Customers by Delivering What Matters Most
Shopper Marketing: How to Increase Purchase Decisions at the Point of Sale
Shopper Marketing: How to Increase Purchase Decisions at the Point of Sale
Revolutionize Your Customer Experience
Revolutionize Your Customer Experience
See, Feel, Think, Do: The Power of Instinct in Business
See, Feel, Think, Do: The Power of Instinct in Business
Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right!
Passionate & Profitable: Why Customer Strategies Fail and 10 Steps to Do Them Right!
Once a Customer, Always a Customer
Once a Customer, Always a Customer
Managing the Customer Experience: Turning customers into advocates
Managing the Customer Experience: Turning customers into advocates
Managing Expectations
Managing Expectations
It's Not What You Sell, It's What You Stand For: Why Every Extraordinary Business Is Driven by Purpose
It's Not What You Sell, It's What You Stand For: Why Every Extraordinary Business Is Driven by Purpose
"I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad
"I Love You More Than My Dog": Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad
Human Sigma: Managing the Employee-Customer Encounter
Human Sigma: Managing the Employee-Customer Encounter
How Customers Think: Essential Insights into the Mind of the Market
How Customers Think: Essential Insights into the Mind of the Market
Four Seasons: The Story of a Business Philosophy
Four Seasons: The Story of a Business Philosophy
Emotional Value: Creating Strong Bonds with Your Customers
Emotional Value: Creating Strong Bonds with Your Customers
Eight to Great: Eight Steps to Delivering an Exceptional Customer Experience
Eight to Great: Eight Steps to Delivering an Exceptional Customer Experience
Be Our Guest: Perfecting the Art of Customer Service
Be Our Guest: Perfecting the Art of Customer Service
Domino: How Customer Experience Can Tip Everything in Your Business Toward Better Financial Performance
Domino: How Customer Experience Can Tip Everything in Your Business Toward Better Financial Performance
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know
Customer Genius
Customer Genius
Customer Experience Strategy-The Complete Guide from Innovation to Execution- Hard Back
Customer Experience Strategy-The Complete Guide from Innovation to Execution- Hard Back
Clued In: How to Keep Customers Coming Back Again and Again
Clued In: How to Keep Customers Coming Back Again and Again
Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation
Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation
Building Great Customer Experiences, Revised Edition (Beyond Philosophy)
Building Great Customer Experiences, Revised Edition (Beyond Philosophy)
The DNA of Customer Experience: How Emotions Drive Value
The DNA of Customer Experience: How Emotions Drive Value
The Experience Economy: Work Is Theater & Every Business a Stage
The Experience Economy: Work Is Theater & Every Business a Stage
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
The Nordstrom Way: The Insider Story of America's #1 Customer Service Company (Norddstrom Way)
The Nordstrom Way: The Insider Story of America's #1 Customer Service Company (Norddstrom Way)
The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference
The Satisfied Customer: Winners and Losers in the Battle for Buyer Preference
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
What Customers Really Want: Bridging the Gap Between What Your Company Offers and What Your Clients Crave
What Customers Really Want: Bridging the Gap Between What Your Company Offers and What Your Clients Crave
Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives
Your Call Is (Not That) Important to Us: Customer Service and What It Reveals About Our World and Our Lives