![VESA Certified DisplayPort Cable, iVANKY 6.6ft DP Cable 1.2,[4K@60Hz, 2K@165Hz, 2K@144Hz], Gold-Plated Braided High Speed Dis](https://images-na.ssl-images-amazon.com/images/I/71w-nKtHOcL._AC_UL116_SR116,116_.jpg)
Be aware, it’s very common for these computers to have their graphics cards damaged during shipping.
Jumped on a Prime Day Deal to get this pc now that crypto crashed and gpu’s are more available. Unfortunately it arrived defective. The computer turned on, fans and rgb all came on, but nothing on the monitor. Beyond the obvious thing of trying different dp/hdmi cables and ports, and trying another monitor, iBuyPower has a list of troubleshooting steps for this issue on their website (and a YouTube video, which is a plus if you’re not comfortable working inside the case). The steps are: try different stick/slot combinations with the ram, try reseating the graphics card, and then try replacing the battery on the motherboard. None of these steps fixed the problem for me. What’s worse, this all happened on a Saturday, and their customer service is only open on weekdays. So after waiting until Monday, calling from work, and sitting on hold for over an hour, I spoke to tech support, and they said the graphics card was probably damaged during shipping (they pack some foam in the case to help support it, but those gpu connections are really not designed for anything more than sitting on a desk).
The options they gave me were:
1. Pay for a new graphics card, and get a refund after I mailed mine back. But there was still a risk that the motherboard may have also been damaged, so a new gpu wasn’t guaranteed to solve the issue.
2. Send the whole computer back to iBuyPower to do a full repair. This would take 2-3 weeks plus shipping.
3. Return the computer through Amazon and get a replacement.
Obviously I went with the third option. Took about an extra week after all of this to get the computer running, but the new one works great so far.
Doing some additional research, I found that this is an extremely common problem with these computers. I really wish they would just ship the computer with the graphics card uninstalled, because it seems like that would prevent this. From reading up on other people having similar issues, this might also come down to what brand of motherboard and graphics card you happen to get. The first defective computer had gigabyte-brand parts, which many other people reported problems with. The second computer had MSI parts, and it started up without issue.
Ultimately, their tech support and Amazon’s support were nice enough about it (although it’s pretty annoying that iBuyPower doesn’t have tech support outside normal work hours during the week), and I did eventually get a better-than-average pc out of this. Just be aware that this sort of problem is not unusual, and it may be more of a headache to get your new computer working than you expect.
| Standing screen display size | 1 |
|---|---|
| Processor | 3.6 GHz core_i7 |
| RAM | 16 GB DDR4 |
| Hard Drive | 1 TB SSD |
| Graphics Coprocessor | GeForce RTX 3070 Ti |
| Chipset Brand | NVIDIA |
| Card Description | Dedicated |
| Graphics Card Ram Size | 8 GB |
| Wireless Type | 802.11ac |
| Number of USB 3.0 Ports | 6 |
