Even though the first one was a huge failure for my dog (everything was a limitation) and their customer service was horrible, I had to try out the "iFetch too" version with fear but backed up by amazon excellent service, I could take that chance.
My dog is a boston terrier 2 yr old and is very active. His play time involves ball for more than 5 hrs a day. So we wanted something like this and since he was already trained on the first generation of the ifetch, he immediately realized that it is a bigger version and started playing on it from day 1 of the machines arrival. He has been playing with it indoors and outdoors for almost every day 2 hrs total for the past 5 months. I repeat: every day 2 hrs for the past 5 months and the machine has not shown any symptoms of breaking down like the one before. So there is no need to contact customer service as of now. I do charge it every day, clean it once every 2 weeks, especially when he plays outside with it. When playing outside, we tend to monitor him and change tennis balls frequently to avoid the slobber problem, since it slows down the tennis ball. Also, when the tennis ball is more wet, he tends to catch at the opening it self rather than chasing it. We use Penn tennis balls for this and they seem to work well.
He can be considered as a beta tester for this model and he is pushing limits of the machine even when I am writing this review. He does play by himself now and takes rest in between and plays again and goes on doing that. Will definitely be interested to buy more of their products in future and definitely will recommend this version.
Still going strong after having it for 9 months now. Just continuing to clean and change tennis balls when they get too wet. Still recommend and 5 stars
More than a year now and still going super strong. I just opened up the back of the iFetch to clean and found a lot of grass (my dog plays outdoor) and ball fur stuck in there (see pic). Cleaning was easy and it is good to go again.
Finally after 1.8 years of service the iFetch crashed on us. The rubber rolls inside eroded and item is broke now. Ordering one more now.