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4.0 out of 5 starsRough start, but getting better.
ByLucius Magillicuttyon March 21, 2016
I will preface this review by pointing out that the original purchase URL has been converted to this URL, I suspect as a way to distance the product from poor reviews that were cropping up at an alarming rate.
I purchased the One Touch 3 at the end of January 2016 and by the first week of March the device has been rendered useless. As many other customers have pointed out, there is a spring that pull both of the top mount clamps together (the clamps that hold the phone). There are two little plastic hooks molded into the backs of each clamp that hold either end of the spring. After a few uses, one of those hooks sheared away and now the clamps cannot hold any phone, thus rendering the entire car mount device useless. Being beyond 30 days from purchase, the product was no longer eligible for a return or refund from Amazon, so the only option is manufacturer warranty.
UPDATE 3/16/16:
I reached out to iOttie to enact the product warranty. They have added me to a "list" to get a replacement top mount part. This was about a week ago. I will update my review as the situation evolves.
UPDATE 3/21/16:
Shortly after my review went up I received a tracking number for my replacement.
UPDATE 3/31/16:
I received the replacement top mount component and so far so good. Initially I was worried about the hooks in the back looking very similar to the previous version, but when I reached out to iOttie about it, they assured me that the inside of the hook is different and they changed the way the spring is attached. I was strongly reassured that this new version had addressed the problem they had initially.
Since I really didn't give a lot of details initially, I'd like to expand my review properly.
I bought this product as a way to mount my phone to the dash without modifying the dash itself or blocking one of my air vents. The suction mount is very strong but unfortunately it could not hold to my dash for more than a few minutes. I have a slightly textured plastic dash that I cleaned thoroughly before attaching but even just the weight of the unit itself was enough to pull it off in a few minutes. I didn't want to block any view of the windshield but luckily the mount arm stretches enough I could mount it relatively low on the windshield. On the glass, the suction cup feels like it is glued in place. It is very sturdy. There are several points where you can tighten joints when you get it positioned where you want it and further sturdy the arm. The best part is the threaded cuff on the ball joint that attaches the top mount to the arm. Once you get it into position and tighten it down, you can tap on your phone without it moving everywhere, which is terrific. All in all, this is the best suction cup mount I have used so far and I would recommend it to anyone looking for something a little sturdier.
Also, iOttie has communicated quite a bit throughout this ordeal so in the event of you getting a lemon, just send them an email. They'll get you fixed up.