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ibiza Rhapsody H1A030S 30 GB Wi-Fi/MP3 Player by Haier (Silver)
- Wireless MP3 player keeps you connected on the go
- 30 GB hard drive; 2.5-inch color LCD; 15-plus hours of battery life
- Hot button for instant access to millions of songs, podcasts, and videos
- FM and Internet radio; 1,000 categorized podcasts; over-the-air updates
- Comes with free 30-day trial for Rhapsody To Go
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Get connected on-the go! Without a PC. No strings (or wires) attached. Haier is taking portable media players to a whole new level with the fully-wireless ibiza Rhapsody. With a press of a wireless "hot button," instantly connect over-the-air to millions of songs, podcasts, and videos. Or, install the included Rhapsody software on your computer to transfer your own music, videos, or photos.
The ibiza Rhapsody keeps you connected no matter where you go. Boasting PC-free, wireless operation, this compact MP3 player offers 30 GB of storage and a "hot button" that instantly connects you to millions of songs, podcasts, and videos. Easy to operate, with simple navigation and selection you can manage with one hand, the Rhapsody is slim, light, and ultra-portable, with a long battery life. And its intuitive, user-friendly design helps you fit more fun into your busy life.
Whether you're traveling to work or school, or hanging out at the local coffee shop, take advantage of the Rhapsody's Wi-Fi capability to access the Internet. Browsing is a snap with the easy-to-read 2.5-inch color LCD, and the 320 x 240 resolution lets you enjoy vivid videos and photos. Need to find something right away? The content menus are streamlined and straightforward, so you never have to hunt for what you want to see or hear.
Personalize and Share
Let your Rhapsody showcase your individual style. Airskins let you automatically personalize your player with styles, graphics, pictures, and colors of your own choosing. Have you found a cool picture or song you can't wait to show off? No problem. The included Rhapsody software quickly loads on your computer so you can transfer your favorite images and songs, making everything easy to share with friends and family. Or you can save data from your PC to the Rhapsody, organize pictures into portable digital photo albums, and enjoy click-and-drag access while you're out and about.
Entertainment Anywhere and Everywhere
With the Rhapsody, you'll never run out of entertainment options. Instantly tune to a host of your favorite, preset FM radio stations; enjoy free AOL videos on demand; and bring with you nearly 1,000 categorized podcasts, including free up-to-the-minute news and sports. Over-the-air updates mean you'll never miss the newest available information or services. The Rhapsody also features Bluetooth capability that works with compatible headphones or speakers.
Free Trial to Rhapsody To Go
Never run out of new music again. The Rhapsody comes with a free 30-day trial (credit card not required) for Rhapsody To Go, a four-million song library. Play or save your favorites in seconds. You also can listen to free, nonstop Rhapsody channels in any genre, completely free of advertisements. At the end of the trial period, your membership will be automatically canceled, with no cost to you. Or, you can choose to extend your membership and listen to up to 25 new songs a month, or play 25 Rhapsody channels without any monthly fee.
What's in the Box
Device, headphones, wall charger, CD, and gel skin covering.
Top customer reviews
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The features of the device are extremely appealing. I most appreciated the ability to download music from Rhapsody to take it "On the Go" and the storage capacity of the device. Sound quality is great. The User Interface is reasonably good and the battery life satisfying. When it works, it rocks.
I primarily used the device in conjunction with my Rhapsody account. The concept is brilliant. I pay a monthly subscription and am able to enjoy almost any music (pop, rock, jazz, classical, etc) I want. A killer deal and great customer experience. The Ibiza Rhapsody takes the idea "On the Go" which is awesome.
Unfortunately, the product appears to have serious quality problems. These include issues with hardware, software, and Rhapsody software interface.
Given to me as a gift in early May 2008. When I set the unit up, I followed the instructions to "get an update" through the device wirelessly. The device never worked again. Black screen of death. I called Customer Service and, after about 2 hours of interaction, was told to return the unit to Amazon.
I purchased a new unit after returning the first. It took a few weeks to get it going. Once it was working, it was great. About once a month, the unit would crash for some reason. I would call customer service and find yet a new way to resolve the issue. Each crash was due to some other issue ranging from updates to Rhapsody, a mysterious sequence of key pushes, and two different "reset" techniques.
Towards the end of my first year of ownership, the unit simply crashed. Black screen of death again. I spent four hours one day with customer service. I was told I would receive a call back. No call back. Another two hour call and I received the option to return the device for a refund or receive a replacement. I naively agreed to the replacement.
Three months later, after three check in calls, I learned that the unit was out of stock. I was offered a different colored unit (white) which was fine with me. The third unit never get off the ground. A new Red Screen of death appeared which had four options, all of which generated the same result.
I realized the trap: after lengthy delays on the part of Haier, i was now out of my warranty period. Nice.
My initial Customer Service agent acknowledged the concern and agreed to seek a refund. I was told I would receive a call back. Two weeks later, after no call back, I called again.
This time Customer Service appeared to be run by company called AmTrust, I was told I was now out of the warranty period and could pay for a replacement. I repeatedly asked to speak to a Supervisor. I was hung up on three times. The fourth time, I spoke to an agent who was brutally gruff. After a lengthy conversation, he passed me to a stern supervisor.
I tried reasoning with him and was told, "I will talk to the higher ups at Haier, but they will do nothing for you. You may pay for a replacement."
I have now written to three management team members at Haier and at RealNetworks. Hopefully they will resolve the issue reasonably. I will leave an update in 2 weeks with the outcome and with my recommendation of an alternate product.
UPDATE FROM 1/20/2010: Received full refund from Haier. It took a while, but we were able to resolve this issue.