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Blog postDear Justin, I believe in the Crucial Conversations skills and I’ve seen them work. But sometimes, no matter what I seem to do, I get poor results. People still get offended, dig their heels in, etc. What should I do if the other person doesn’t want to change his or her behavior—or even dialogue with … Continue reading When the Skills Seem to Come Up Short, Consider This →
The post When the Skills Seem to Come Up Short, Consider This appeared first on Crucial Skills by VitalSmarts. -
Blog postDear David, I have a coworker who has FMLA approval (Federal Medical Leave Act), and I think she abuses it. She doesn’t come to work on time. Multiple times she has run out of the office, citing various personal issues—issues not related to her FMLA approved issues. We have all agreed as a team that … Continue reading How to Deal with Delicate Workplace Issues →
The post How to Deal with Delicate Workplace Issues appeared first on Crucial Skills by VitalSmarts.
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Blog postNorman Chadwick didn’t mind walking to high school even though it was nine blocks away. He did mind the fact that most of the students who shared his route made fun of his shoes. “Hey, Clodhopper,” the boys would shout as they passed by Norman. “Do you think your shoes are big enough?” Or, if … Continue reading A New Gratitude →
The post A New Gratitude appeared first on Crucial Skills by VitalSmarts.
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Blog postDear David, How do I find time to do actual work when all I do is spend time in meetings? I wish I could opt out of meetings, but that’s not an acceptable practice at our organization. And yet my work is suffering. Help! Signed, Suffering From Meetingitis Dear Suffering, Welcome to the worldwide club … Continue reading How to Balance Meetings and Work →
The post How to Balance Meetings and Work appeared first on Crucial Skills by VitalSmarts.
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Blog postDear Joseph, What responsibility does the receiver of an apology have in the healing of deep-seated hurt? I have felt alienated from my brother for eight years. We had a blowup (no one really remembers what it was about). He said some words that cut deeply into me. Then a couple of years later he … Continue reading How To Forgive Someone →
The post How To Forgive Someone appeared first on Crucial Skills by VitalSmarts.
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Blog postOne crisp October day as I walked home from school with Rick Eherenfield (my grade-school best friend), he asked me a rather naïve question: “Would you like to go trick-or-treating with me next week?” What a rube! Didn’t he know anything about the finer art of extracting candy from strangers? First of all, it’s a … Continue reading Kerrying On: Confessions of a Professional Trick-or-Treater →
The post Kerrying On: Confessions of a Professional Trick-or-Treater appeared first on C -
Blog postDear David, I’ve been reading and hearing about the trend to gravitate away from to-do lists. The consensus is that lists get too long, people suffer from to-do fatigue, and despite having things listed out, they continue to procrastinate. But somehow, I still need to keep track of my tasks. What do you suggest? Is … Continue reading The To-Do List: Do or Do Not. There is No Try. →
The post The To-Do List: Do or Do Not. There is No Try. appeared first on Crucial Skills by VitalSmarts. -
Blog postDear Steve, My husband and I have had a communication problem for years—due, I think, to our different communication styles. I crave active conversations, yet he prefers I remain silent and listen any time he has an issue he wants to tell me about. When I begin to talk during what I feel should be … Continue reading How to Listen Actively →
The post How to Listen Actively appeared first on Crucial Skills by VitalSmarts.
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Blog postDear Joseph, My father often peppers his speech with declarations like “Obama is a Marxist” or “Eighty percent of Americans don’t pay taxes.” I can sometimes leave the conversation and look up details of what he calls “facts,” but in the moment I don’t have any tangible information; just a deep-rooted intuition that he is … Continue reading How to Argue Civilly →
The post How to Argue Civilly appeared first on Crucial Skills by VitalSmarts.
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Blog postDear Emily, I like to think of myself as someone who knows how to have crucial conversations. I’ve read Crucial Conversations, attended the training, and recently, I became a certified trainer for my organization. However, I can never seem to make headway with my teenage daughter. We disagree about almost everything—when homework should be done, … Continue reading Start With Heart, and Finish With Heart, Too →
The post Start With Heart, and Finish With Heart, Too appeared first on Cru
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Change Anything: The New Science of Personal Success
Apr 11, 2011
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