Vasudha Kathleen Deming is an author and consultant living in California. Her four business books published by McGraw-Hill are The Big Book of Customer Service Training Games, The Big Book of Sales Games, The Big Book of Leadership Games, and Managing and Motivating Contact Center Employees. She has also written dozens of articles for a wide variety of publications.
Vasudha is a principal at Impact Learning Systems International (www.impactlearning.com), a training and consulting firm focused on helping businesses to improve performance, increase customer satisfaction, and embrace positive management techniques.
Vasudha's other interests include long-distance running, international travel, meditation, and initiatives aimed at furthering world harmony.