FAQ

Overview

Which customers have access to Prime Wardrobe?

Prime Wardrobe is available to anyone with an eligible Prime membership. View eligibility details here.

What is Prime Wardrobe?

Prime Wardrobe is a Prime-exclusive program where you can try before you buy from eligible items across women’s, men’s, kids’, and baby clothing, shoes, and accessories. You get seven days to try-on the items at home and you will only be charged for the items you decide to keep.

What is the difference between Prime Wardrobe and Personal Shopper by Prime Wardrobe?

Now you have two great options to bring the fitting room home and try-before-you-buy. With Prime Wardrobe, you get to fill up your box with items to try on at home. Personal Shopper by Prime Wardrobe has the ultimate convenience of a personalized shopping experience. With either option, you can order clothing, shoes and accessories, and take seven days to decide what you love and only pay for what they keep. Returns are easy and free with our resealable packaging.

Are there any special discounts associated with Prime Wardrobe?

On occasion, we may extend special offers to Prime Wardrobe customers. If we are running a Prime Wardrobe promotion, but there is a better Amazon promotion available at the time of your initial order placement or at checkout, you will receive the better discount. When there is not a Prime Wardrobe–specific promotion running, we will honor other Amazon promotions relevant to the items in your cart at the time of initial order placement or at checkout. Discounts cannot be combined, but you will always receive the best of any applicable discounts.

Are there any fees associated with Prime Wardrobe?

Prime Wardrobe is included with eligible Prime memberships and there are no additional fees to use it. Shipping and returns are free.

What items are eligible for Prime Wardrobe?

Prime Wardrobe eligible items can be found in men’s, women’s, girls', boys', and baby clothing, shoes, and jewelry. All eligible items are shipped and sold by Amazon.com, and we are continually adding new selection. Just look for Prime Wardrobe as you shop.

Shop all Prime Wardrobe eligible items

How many items can I try at one time?

You need to add at least two items to ship your Prime Wardrobe order, and you can try up to eight items at a time. You cannot add more than one exact item at a time to a single order (i.e., same size and color). There is no minimum dollar threshold for a Prime Wardrobe order.

Can I ship more than one Prime Wardrobe order at a time?

No, you can only have one Prime Wardrobe order shipped to you at a time. You will not be able to ship another Prime Wardrobe order unless you purchase all items in your box, or we’ve received the items you decided not to keep. Please go to the Returns Center, then 'Manage returns' to track your return.

How long is the try-on period?

You will have seven calendar days to try on your items at home, starting on the day your Prime Wardrobe order is delivered. Before the end of the 7-day try-on period, please go to Your Orders to check out and indicate which items you are keeping and returning. You have until the end of the try-on period to postmark returns: Use the provided return label and drop off your returns at UPS.

How do I track my Prime Wardrobe order or return?

You can check the progress of your return shipments at the Returns Center under ‘Manage returns’. Please return all items in their original packaging to ensure quick and accurate processing.