Reviewed in the United States on February 10, 2020
Jack Newton's new book, "The Client Centered Law Firm," is excellent!
Understanding the importance of creating an exemplary client experience is critically important to a modern lawyer's success. This is especially true in a world where consumer expectations, and time and attention, are all at a premium, and the ability for a client to replace you with a new legal solution is just a quick tap or swipe away on her smartphone.
Jack shows you how to create solutions and relationships built around excellent service designed to enhance your client's experiences. One of the things I liked most about how this book was written is that you don't have to try and do everything at once. You can take your time and slowly implement these concepts over time.
And one more thing. While you're implementing these new approaches to improve the client experience, remember to have fun, and share your human side. After all, life's too short not to use the techniques Jack shares, to connect and build valuable long-term win-win relationships with your clients.
In summary, "The Client Centered Law Firm" gives you all the tools and resources you need to create better client experiences, which in turn, will allow you to build a unique top-of-mind brand, and when all is said and done, more revenue at the end of the year.