Customer Review

The manufacturer commented on the review belowReviewed in the United States on November 29, 2018
I installed the monitor only to discover a vertical line running from top to bottom on the screen. At first I thought it was a setting but after trying all of the settings I decided to hook up the monitor to a different PC to see if it was a hardware issue, but the line was still present. I contacted Amazon support who was extremely helpful but all they could do was refer me to Acer. Unfortunately, the contact info Amazon gave me for Acer is completely out of date. The repair locations no longer exist and the Acer support number was invalid, I'm not sure why Amazon doesn't verify material like this with its vendors.

I found the Acer support number online and called them. After having to repeat the serial number through their automated system, I was finally able to tslk to a person who again asked for the serial number to verify the warranty. After that I was put through a bunch of inane personal questions (full name, address, phone number, etc.) not relevant to the issue, since he had already verified it was under warranty. In the end, all they needed was an email address to email me the warranty repair address so I can ship the monitor back at MY expense. Needless to say this will be the LAST Acer product I buy. I understand that products fail occasionally but putting customers through unnecessary red tape and then forcing me to pay for the shipping on a item under warranty makes it clear this is not a company I want to do business with.
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5,095 customer ratings