Installing this new 2019 version of the Roku streaming "box," it messed up my TV, my cable and my head. There was no telephone or online support for the problems I was contending with, only a disembodied voice when I called that said there were videos available online. I looked at them but they did not help. Fortunately, my friendly local cable company came to the rescue and explained how the system could work, making it a very pesky operation. Had I known there was no support, I would not have purchased this item and will probably look for a product from a different manufacturer given my feelings about Roku.
Your feedback is important to us. We’re sorry to hear of the experience when setting up your Roku Express. We’d like to learn more and help assist you directly. Please email us at firstname.lastname@example.org so that we can try to help.
We've been building out a robust customer portal and our support site, full of great resources and how-to videos. You can access this content at https://support.roku.com/article/225735828-how-do-i-set-up-my-roku-express-