This backpack is great in every respect. I can truly say I loved it from the moment I unpacked it a few weeks ago, and have loved it more every day that I've used it. It really meets my needs. I also loved my previous SwissGear backpack, but this one is much better. In response to some of the other comments and questions, it easily accommodates my 17" Dell Latitude laptop. The laptop section has front and back padding and a red padded separator. My laptop extends somewhat above the red separator but is well protected by the front and back padding of that section, and the velcro strap is plenty long to go over my laptop and hold it in securely. The backpack comes with a SwissGear tag on it that says "fits most 17" notebook computers" or something like that, so this is a SwissGear claim, not an Amazon claim, and I believe that it is true. Here are some other things that are great about this backpack: *It has an internal frame/stand that allows it to stand firmly on its bottom. The frame isn't really detectable, so it's not like an internal frame backpack or anything like that, but it does keep the bag upright. I used to have trouble with my old bag falling over forward because of things in the front pockets after I took my laptop out. An obstructive nuisance at home and a somewhat gross experience in places with dirty floors. *The frontmost zipped section has lots of handy well-sized compartments that I use and that fit perfectly for billfold, cell phone, pens/pencils, flash drive, and even Swiss Army knife. It has a nice full-width zip pocket on the back side that I use for charging cables and the like. And then it still has plenty of room for my external hard drive and other stuff. The many pockets and the red and gray interior make it much easier to find things than on my old backpack. It has a plastic clip for keys, but the location is right next to the pocket I use for my iPhone, and I don't want to hang keys there to avoid scratching my phone. That's one of the very few things I don't like. The next zipped section back is a small red-lined quick access pocket. It's about as deep as my hand is long, and fairly roomy. It has a small pocket with a velcro tab closure for an mp3 player. I use the quick access pocket for my harmonica, earphones, aspirin, kleenex, etc. *The section between the laptop section and the front sections has an internal divider and is definitely big enough for several good-sized books (e.g. stats textbooks). *The laptop section is plenty roomy for file folders or a good-sized book as well as the laptop. It has a mesh pocket on its front face. *The hand strap has a steel cable embedded in plastic that looks pretty break-proof and rubber or plastic padding so the cable doesn't cut your hand. It works well for hanging the bag in a bathroom stall. I liked the steel loop and carabiner on my old back as well or better for that, but this one doesn't have that feature. I had another SwissGear computer backpack (see review elsewhere) that lasted for 4 1/2 years of hard daily use and finally tore out one shoulder strap at the bottom. It was also designed only for a 15" laptop. Although I liked the old one very much, this one is much, much better. It has every little detail that the old one lacked, even details I hadn't thought of. They must've done some good customer research in the design of this one.