Would not show my WiFi network but showed everyone living around me. Since no Ethernet couldn’t connect. Roku customer service was just a never ending circle of press this number for this problem which always took you into prerecorded messages. Finally got a real person on line but could hardly understand him and obviously he was from a call center India. Customer support for roku is barely above lousy
We're sorry to hear that this product didn't meet your needs. Ensure that there is a 2.4 GHz wireless network within range of the device. Learn more about wireless troubleshooting at http://go.roku.com/connectivity.
It sounds like you've already returned the device, but reach out to us at firstname.lastname@example.org if we can assist you directly in the future.