I had an issue with the second set i had bought for my mother and was contacted by customer service the same day with apologies for the defective unit and offer to replace. Used the code for the replacement headset and now its on its way! What great service! I still love my headset and have had no issues with it. Stylish with great sound, easy to use and comfortable when laying in bed and listening to shows on my laptop. The quality of the music that comes thru is great, no interruptions, no hisses, no pops, no cracks. Bluetooth hookup was simple and easy to do. I would recommend these if your looking for a good headset for a fraction of the costs of others.