Leason learned with this one. I received the phone a couple weeks ago, but waited for my daughter to get home from college for Christmas before activating it. After she activated it, she was having problems sending messages, etc., so she went to the Verizon store for help. She was told the serial number for the phone is blacklisted because it has been reported lost or stolen. When we tried to re-active her old phone, her number had been blocked for fraud associated with the stolen/lost phone. She and my husband were on the phone with Verizon last night for more than two hours trying to get this mess resolved. Don't do it. It's not worth it. Just get a new phone.