Reviewed in the United States on February 10, 2020
Jack Newton’s first book provides a workable, approachable, and timely framework for anyone wanting to improve the practice of law. Through the lenses of historical business trends, failures, and successes, Jack explains the need for legal professionals to begin focusing their efforts on exceptional client experiences to begin generating the energy needed to create a lasting and satisfying law practice. By leveraging people, process, and technology, lawyers, legal professionals, and even law students can begin to apply Jack’s principles to create happier, more satisfied, and even evangelistic clients. This book will be required reading in for my law students to put them on a trajectory of success in their practice.