The backpack works great, but I have only had it for 3 months and the inside started ripping apart as you can see from the picture. I went to see if I could return and I could not. I wish there was some way to receive help from SwissGear or Wenger for either repair or replacement. I could see if this had been a year of hard use and then it ripped, then I would not complain. The reason I order this backpack is because I had one similar that lasted 3 years before it broke down. Now to have one last less than 3 months and be damaged sucks.