This phone is awesome! It came 2 days EARLY and it came with a charger and it came with 38% charge! Now, I read like 100 reviews that it wasn't unlocked, let me clear ALL that up, this phone IS GSM UNLOCKED meaning if you use a service provider such as Metro PCS or T- Mobile or other GSM service providers, this phone will work! Now if you use CDMA network( Sprint/Verizon) it might not work but that is not this seller's fault because VERY CLEARLY STATED in the product description this is a GSM unlocked phone. So don't buy it and expect it to work with CDMA Network and then write a bad review when it doesn't. This phone is certified refurbished through Amazon and it is like a brand new iPhone! Also, if you're switching from 6plus or 6s and below keep in mind that the 7 and up don't have a home "button" per say.. like it doesn't push in so the home button is not broken it just doesn't make that clicking sound the older phones make.