Customer Review

Reviewed in the United States on January 29, 2018
Our office has had this machine for 7 months and it has not been functioning properly, smearing copies. Toner was replaced, machine cleaned; new drum not indicated. Called Brother Customer Service; they claim it needs a new drum; the drum only has a 90 day warranty while the entire machine has a one year warranty. Brother wanted to charge over $220 for a new drum, which may or may not fix the problem and, which is one-half the price of the entire machine! Outrageous!! If the new drum doesn't fix the problem, then you will have spent over $220 for nothing!
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Product Details

4.3 out of 5 stars
4.3 out of 5
61 global ratings
5 star
76%
4 star
8%
3 star 0% (0%) 0%
2 star 0% (0%) 0%
1 star
16%