I purchase my ink from Amazon as I trust the price and delivery more than HP. In this case, the cartridge failed on installation. The error was a failure to recognize as an original HP cartridge. It was dated Jan 2019 and in normal HP packaging. I was an original HP cartridge, I'm sure. I had emergency print needs so I purchased another which came dated Aug 2019 and worked fine. I find that HP will not warrant the failed cartridge since it was purchased through Amazon. It was purchased as a spare so is too old to return to Amazon. I'm out about $30 bucks on this one.
Hello Robert C. Garbers, sorry to hear you are experiencing an issue with your HP 63 Black Ink. If you suspect you have received a non-original cartridge, please contact the seller. To resolve the issue, you can try cleaning the electrical contacts as shown in Step 3 http://hp.care/2qsfLG1. If this doesn’t resolve the error please contact HP Support for a replacement http://hp.care/2nbNQFi