Customer Review

The manufacturer commented on the review belowReviewed in the United States on October 30, 2017
Original title was: Perfect streaming stick with poor supporting (but mandatory) accessories… however, see updates below

I have bought three units. Two were installed successfully and are working great (with small adjustments described below)!

The third one needed to be sent back to Amazon for replacement due to the poor quality and design of its unique power / antenna cable (you can’t find this cable anywhere and it cannot be bought separately). It easily snapped when installed on one of my wall-mounted televisions.

In addition, I have a 65-Inch 4K Ultra HD television (Sony XBR-65X900A, a model from 2013) and my single 4K UHD HDCP 2.2 port is placed on the television’s back in an area that cannot fit this stick (due to its size and shape). I needed to add a small flexible extending cord to connect it. Finally, I also got an error message (from Roku) on that same television saying it is not getting enough power from the television’s USB port ... so I had to use the power adaptor that comes with this product. However, the power extender is also a very short cable ...

Bottom line, once you get it installed and running (after one week of viewing) the product is great. The sound and picture quality are amazing. I loved the Roku user interface and speedy response. Its only Achilles’ heel is related to its poor proprietary power / antenna cable.

UPDATE (November 10, 2017): Amazon quickly replaced the damaged cable and I was contacted by Roku. Roku team provided me with all the help I have needed (well, it should be on its way to me, so I will keep you updated once I'll get it). Thanks a lot Amazon and Roku!

UPDATE (November 19, 2017): Today I have opened the door to my beloved FedEx delivery guy and look what I have got from Roku! The three (3) HDMI extenders (as promised) and an additional (and totally new) Roku Streaming Stick+ - all for FREE. Just as a reward for writing this review and adding my comments to it. To remind you, my original review had only four (4) stars (due to the issue with the product's accessory, as described above) – however, now I have updated it to five (5) stars. Because in my book - caring for customers and addressing their needs (and beyond) and making customers feel cared and important – it what makes a company (and its products) prefect. We all know, there are no real perfect products out there. For every product out there, we can always apply our hopes and wishful thinking ("I wish they have added that feature to it", “I wish the screen was bigger”, "I wish they have used that my preferred CPU " and so forth). But a company with a great product and a perfect customer care, how many can you find out there?

So, once again - Thank You Roku so much! I really like your product and now admires your service!
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Product Details

4.5 out of 5 stars
4.5 out of 5
16,278 customer ratings