Customer Review

Reviewed in the United States on November 27, 2016
I've had several iterations of Samsung phones, the S3 was my first smartphone, bought the S4 and now recently purchased the S5. After 2 months my screen stopped responding, as in the display itself was fine but the phone would no longer respond to touch. No big drops or anything so 99% sure it was a defect with the phone. I tried to get Samsung to fix it and they went out of their way to avoid any warranty work. After a short chat with Amazon they sent a replacement, 3 days later I had a new phone. This experience soured me slightly on Samsung, but I still think they make the best value smartphones out there, however I'm 100% sold on Amazon based on their reaction, will be a Prime customer for life. I was a little wary of buying a seemingly discounted smartphone via amazon and not Verizon or directly from Samsung, turned out to be a good decision.
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