i ordered this face helmet/shield as I do a lot of woodworking. The first helmet I received had a plastic shield that was foggy and hard to see thru even after washing with a mild detergent. I contacted the company and they responded within hours to let me know they would send me a new helmet and they were very apologetic. I received the new helmet/shield and the new plastic shield is crystal clear. The helmet fits very well and provides great protection from flying wood chips.
Their customer service is five star and I was very impressed with how quickly they replaced the defective shield