I liked this significantly less than the 5*, highly, highly recommended Phoenix Project. I do not work in IT, but I am from the continuous improvement / Lean world in the office, and I'm always looking for other perspectives.
Pros: - Good story. I did find Maxine's story engaging and relatable. We've all been in a bureaucratic nightmare, and it's almost always of our own creation. - The 5 points / maxims are great discussion points with organizations. I don't see them as limited to only developers; anyone who works in an office environment can read and get those, and we all feel the pain when we don't flow.
Cons: - The biggest miss was burying the content too deeply in the story. The 5 points / maxims were referred to quite a few times, but not in a complete and structured way. I would have loved to see something at the end of chapters to call them out and reinforce where they were used in that chapter. Further - there were a couple other interesting topics buried in the book - Horizon 1, 2, and 3 - that were discussed but never fully explained other than a description. I was very interested in this and definitely wanted to know more. - At times it was very deep in the weeds about specific technical issues. For the narrative, it worked, but it seemed to hide the overall concept. - Erik referring to everyone as Sensei XXX was annoying to me. Minor thing but ugh.