Amazon is really going down. I've had lots of battery trouble with all my kindkes. It's the battery that kills them. And while I was able to replace the battery on my first kindle, they made it harder, then impossible. But I got this new kindle so I would be able to restore my bookmarks. The main reason I hate the Silk browser is not being able to import or export bookmarks. I think it's deliberate. But I bought this new 10 inch just to keep my bookmarks. But while it would restore my ebooks, it wouldn't restore my bookmarks, which is a deal breaker for me.
Got on the phone trying to get help and talked to someone who barely spoke Engish, who wanted to wipe my old 8.9, the kindle I loved best, instead of this 10 inch. And when I said bookmarks this guy thought I meant ebooks, which did restore. Took a while to half show him what I was talking about. No matter how long I was on, following his directions, no bookmarks.
Now I have to send this back, get another kind of tablet and lose all my bookmarks. Really upset about it. But nothing I can do.