The phone itself is amazing. I mean it's Note 9. However, it is not unlocked. It is locked. I tried activating with Sprint they told me it's locked. I contacted Samsung and they told me it's locked. Really frustrating as everyone just kept telling me to call the other guy. Yes, I contacted Amazon and they told me to contact the seller. I contacted the seller but no response. I will update as I still try to get the phone unlocked for use.