The only downside to this product is it is a pain to put together. But man, if you can't be patient and put this together you are letting some metal beat you. Yes, it took too long. No, it was not a perfect assembly. Yes, all the parts were included. No, the instructions were not adequate. Yes, a year later I am still using it and it keeps my closets from being too crowded and I live the MOD lifestyle so I have more clothes than the avergae family.