It's odd to see some of the reviews. I waited until I actually finished the book before adding some thoughts here.
If you are new to Gladwell, you will greatly enjoy "Talking to Strangers"... as it is a must read for anybody who needs to make snap judgements about people's character and behavior.
Of course, if you are a fan of Gladwell, you will of course enjoy it, especially if you hear it on Audible. Gladwell produces the Audible version as if it was an extended episode of his "Revisionist History" Podcast. The music and all the extra interviews from actual people, really brings the book to life.
Heck... if you don't like it, return it... though if you start, you will probably keep it.