On November 7 I contacted customer service due to my Instant Pot malfunctioning. Every meal I cooked I had to cook again because the meat was not done. I have owned an Instant Pot since 2015, which I replaced with the current one due to malfunctioning.I have purchased Instant Pots for family and friends and now I am the one without one. Besides not coming to high pressure apparently, this pot gave me the "Burn" warning when I tried a water test. Really, burn for water! The only response I have gotten from customer service is that they will contact me soon. Not good enough.