This is the most frustrating piece of crap I’ve ever owned. The Sonos beam. Two techs and myself spent two hours including 3 calls to customer support. Finally sound thru the speakers. Connections were good..HDMI arc. Turned the TV off and the speakers stopped working. Power was on and everything was connected. Cost $300 for installation and it never worked right. Angry and frustrated.
We understand how frustrating it can be when something doesn't work as intended. Powering off the TV and then powering it back on shouldn't cause Beam to stop working. Give one of our team members another shot to get things working. You can sync with us on Twitter (@SonosSupport), Facebook Messenger, or by telephone (http://www.sonos.com/contact/contact-options).