I am changing my 1 star to a 5 star. The first headset didn't work and they sent me a replacement that works perfectly. Great customer service and now I am truly able to enjoy the headset the way it was intended. 4 stars for the actual headset and 1 star for the customer service and quickly replacing the lemon. I would give the actual headset 4 stars because the USB is very short and you are unable to have that lights on and have the aux into the PS4 remote. It works perfect other than not being able to utilize the cosmetics.