This arrived completely as advertised, so I can't complain about that, and after an initial trip cross-country with the bag, it so far appears to have the expected Samsonite high-quality production. However, I don't know if i'd purchase a hard-sided piece of luggage for my carry on next time, as although it fit perfectly in the overhead bin, there's no ability to make it fit when overhead space is limited like a soft-sided bag would. It's also impractical if you want to open it to get out a jacket or other small item, as I felt like I had to unzip it almost completely. Again, this isn't a flaw in the product's design (it's meant to operate the way it does), but I could quickly see why these types of suitcases seem far more suited for checked baggage than carry ons.
One plus to the hardsided bag was that it served as a great stand for my purse and stood much more easily in all situations than other soft-sided bags I have.