Thank you for the useage "tips" for my B01N8WV4EQ . While I've had the device only a short time I am pleased to report the installation was quick and easy. I have used the drive only a few times so far but it has performed as expected. I like that it is compact and requires very little desk space. I have it hooked up to a brand new iMac, desktop computer. Over time I suspect your drive will be used extensively as I make music CD's for use in our family vehicle plus DVD movies to preserve family photos and videos.
I am relieved and comforted to hear you provide "customer service" AFTER the sale. To me, it is service AFTER a sale that carries more weight than anything else. Why? Because most products are manufactured at minimal costs, using substandard materials and "cheap" labor. That in turn results in down time due to faulty internal connections, cold joints, defective materials and design. Any product which fails to provide reasonable service in relation to the product price tag and intended use NEVER gets our repeat business and ARE provided plenty of NEGATIVE advertising to everyone we know and with whom we do business.
With that in mind, we'll close for now and look forward to continued satisfaction with your optiarc product.